Pallet Network & Customer Success Coordinator

Confidential; Stockport; On-site; GBP 25,000 - 35,000; Full time

Job summary

Kinaxia is hiring a Pallet Network & Customer Service Coordinator in Stockport to manage pallet network collections and deliveries while handling customer enquiries and bookings. You will liaise with drivers and internal teams to ensure top-class service in a fast-paced environment.

The role emphasises problem-solving, relationship-building, and strong IT skills to maintain accurate records and provide quotations.

Qualifications

• Excellent communication and customer service skills.
• Strong organisational skills and the ability to prioritise multiple tasks.
• A proactive approach to problem-solving.
• Good IT skills and confidence using business systems.
• The ability to build positive working relationships with colleagues and customers.

Responsibilities

• Coordinating daily pallet network collections and deliveries.
• Managing customer bookings and service enquiries.
• Acting as the main point of contact for customers regarding collections, deliveries and service updates.
• Building strong relationships with customers, drivers, and internal teams.
• Monitoring deliveries and proactively resolving any service issues.
• Providing transport quotations and processing customer bookings.
• Maintaining accurate records using transport and customer management systems.
• Supporting key customer accounts and helping to improve customer satisfaction.
• Working collaboratively with transport, warehouse and customer service teams to deliver operational excellence.

Skills

Communication

Customer service

Organisational skills

Problem-solving

IT skills

Relationship building

Transport/logistics understanding

Tools

IT systems

Job description

Kinaxia is hiring a Pallet Network & Customer Service Coordinator in Stockport to manage pallet network collections and deliveries while handling customer enquiries and bookings. You will liaise with drivers and internal teams to ensure top-class service in a fast-paced environment.

The role emphasises problem-solving, relationship-building, and strong IT skills to maintain accurate records and provide quotations.