Customer Service Advisor

Confidential; Stockport; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Life assurance

Pension

Exceptional fleet

Full Uniform and PPE

Onsite Parking

Employee Assistance Programme

Loyalty Awards (recognises employees)

Employee benefits and discounts across

Job summary

Kinaxia in Stockport is hiring a Customer Service Advisor to deliver a professional, customer-focused service across the company. The role involves handling queries, building relationships, and coordinating deliveries to meet service standards.

You will work Monday to Friday, 45 hours per week, onsite, and support HR, GDPR and safety policies. Attractive benefits include life assurance, pension, uniform and PPE, onsite parking, and employee assistance programs.

Qualifications

• Experience in transport or warehousing contexts.
• Experience/knowledge of traffic management systems preferred.
• Proven customer service experience.
• Ability to handle customer queries effectively.
• Strong relationship-building skills with internal and external teams.
• Experience with customer accounts is a plus.
• Proficiency in Microsoft Word, Excel and Outlook at intermediate level.

Responsibilities

• Adhere to customer service standards, service level agreements, policies and procedures across all customer service functions, and deal with queries promptly and appropriately by verifying understanding and offering assistance to increase efficiency.
• Establish, develop and maintain effective working relationships with all colleagues to ensure a one-team approach to performance standards and objectives.
• Adhere to HR, GDPR and Health & Safety policies to ensure compliance.
• Oversee booking in of delivery times and follow up on timed deliveries, notifying customers of any potential service delays.
• Provide quotes to customers and input data into Stirling to ensure accurate data is maintained.

Skills

Customer service

Transport experience

Warehousing experience

Traffic management systems

Query handling

Relationship building

Account management

Microsoft Office Suite

Tools

Microsoft Office Suite

Job description

Kinaxia are recruiting a Customer Service Advisor to join their team at their site in Stockport. The role of the Customer Service Advisor will be to provide and promote a professional, customer focused service to ensure that the needs of customers are being satisfied and a world class service is being delivered and promoted across the Company.

• Monday - Friday
• 45 hours per week

Additional benefits

• Life assurance
• Pension
• Exceptional fleet
• Full Uniform and PPE
• Onsite Parking
• Employee Assistance Programme
• Loyalty Awards (recognises employees with 5, 10, 20, 30 and 40 years service)
• Employee benefits and discounts across a range of top brands (including shopping, travel, motoring and days out)

About the job

• Adhere to agreed customer service standards, service level agreements, policies and procedures across all customer service functions, and deal with queries promptly and appropriately by verifying understanding, answering questions and offering assistance to increase efficiency and service levels.
• Establish, develop and maintain effective working relationships with all work colleagues to ensure a one team approach to the delivery of company performance standards and business objectives.
• Adhere to all HR, GDPR and Health & safety policies to ensure the Company are fully compliant.
• Oversee booking in of delivery times and follow up on timed deliveries, taking action where necessary to ensure customers are notified of any potential service failures.
• Provide quotes to customers in line with agreed schedules and input this data into Stirling to ensure accurate date is being maintained.

Skills & Competencies

• Transport and warehousing experience preferable
• Both experience and knowledge of traffic management systems preferable
• Previous customer service experience
• Dealing effectively with customer queries
• Building and maintaining effective working relationships both internally and externally
• Customer Account management
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) at an intermediate level