Customer Service Advisor | World-Class Support | Stockport

Confidential; Stockport; Presencial; GBP 21.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Life assurance

Pension

Exceptional fleet

Full Uniform and PPE

Onsite Parking

Employee Assistance Programme

Loyalty Awards (recognises employees)

Employee benefits and discounts across

Descripción de la vacante

Kinaxia in Stockport is hiring a Customer Service Advisor to deliver a professional, customer-focused service across the company. The role involves handling queries, building relationships, and coordinating deliveries to meet service standards.

You will work Monday to Friday, 45 hours per week, onsite, and support HR, GDPR and safety policies. Attractive benefits include life assurance, pension, uniform and PPE, onsite parking, and employee assistance programs.

Formación

• Experience in transport or warehousing contexts.
• Experience/knowledge of traffic management systems preferred.
• Proven customer service experience.
• Ability to handle customer queries effectively.
• Strong relationship-building skills with internal and external teams.
• Experience with customer accounts is a plus.
• Proficiency in Microsoft Word, Excel and Outlook at intermediate level.

Responsabilidades

• Adhere to customer service standards, service level agreements, policies and procedures across all customer service functions, and deal with queries promptly and appropriately by verifying understanding and offering assistance to increase efficiency.
• Establish, develop and maintain effective working relationships with all colleagues to ensure a one-team approach to performance standards and objectives.
• Adhere to HR, GDPR and Health & Safety policies to ensure compliance.
• Oversee booking in of delivery times and follow up on timed deliveries, notifying customers of any potential service delays.
• Provide quotes to customers and input data into Stirling to ensure accurate data is maintained.

Conocimientos

Customer service

Transport experience

Warehousing experience

Traffic management systems

Query handling

Relationship building

Account management

Microsoft Office Suite

Herramientas

Microsoft Office Suite

Descripción del empleo

Kinaxia in Stockport is hiring a Customer Service Advisor to deliver a professional, customer-focused service across the company. The role involves handling queries, building relationships, and coordinating deliveries to meet service standards.

You will work Monday to Friday, 45 hours per week, onsite, and support HR, GDPR and safety policies. Attractive benefits include life assurance, pension, uniform and PPE, onsite parking, and employee assistance programs.