Customer Services

Kinaxia Logistics & Fulfilment; Belper CP; Presencial; GBP 21 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Long Service Loyalty Awards (5, 10, 15

Exclusive Employee Discounts on Shop/…

Opportunities for Development & Career

Resumo da oferta

Kinaxia Logistics & Fulfilment in Belper seeks a Customer Service Advisor to join a busy, friendly team. You will deliver professional, responsive service and build strong relationships with customers and colleagues alike.

You’ll manage enquiries and complaints through our CRM, maintain records, and ensure service standards are met. A One Team mindset and accuracy in data handling are essential.

Qualificações

• Previous customer service experience, ideally within transport, logistics, or warehousing.
• Excellent communication and problem-solving abilities.
• The ability to build and maintain positive working relationships with both customers and colleagues.
• Strong organisational skills and attention to detail.
• Confidence using multiple software systems and managing customer information accurately.

Responsabilidades

• Manage customer enquiries, complaints, and escalated issues through our CRM system, ensuring timely and effective resolution.
• Maintain accurate records of customer interactions and track complaint outcomes.
• Deliver outstanding customer service in line with agreed service standards, policies, and service level agreements.
• Communicate clearly and professionally, ensuring customers are kept informed at every stage.
• Work collaboratively with colleagues across the business, promoting a "One Team" approach.
• Coordinate delivery bookings and monitor timed deliveries, proactively communicating any potential service issues.
• Provide customer quotations in line with agreed pricing schedules.
• Accurately update and maintain customer and operational data within company systems.
• Ensure compliance with all company policies relating to HR, GDPR, and Health & Safety.

Conhecimentos

Customer service

Communication

Problem-solving

Relationship building

Organisational skills

Ferramentas

Stirling

Descrição da oferta de emprego

Customer Service Advisor to join our busy and friendly team in Belper. This is an excellent opportunity for someone who is passionate about delivering outstanding customer service and enjoys building strong relationships with customers and colleagues alike.

As a Customer Service Advisor, you’ll play a key role in ensuring our customers receive a professional, responsive, and first-class service, helping us maintain the high standards that Kinaxia is known for.

What We Offer

• Long Service Loyalty Awards (5, 10, 15, 20, 30 & 40 years)
• Exclusive Employee Discounts on Shopping, Travel, Motoring & Days Out
• Opportunities for Development & Career Progression

Key Responsibilities

As our Customer Service Advisor, you will:

• Manage customer enquiries, complaints, and escalated issues through our CRM system, ensuring timely and effective resolution.
• Maintain accurate records of customer interactions and track complaint outcomes.
• Deliver outstanding customer service in line with agreed service standards, policies, and service level agreements.
• Communicate clearly and professionally, ensuring customers are kept informed at every stage.
• Work collaboratively with colleagues across the business, promoting a "One Team" approach.
• Coordinate delivery bookings and monitor timed deliveries, proactively communicating any potential service issues.
• Provide customer quotations in line with agreed pricing schedules.
• Accurately update and maintain customer and operational data within company systems.
• Ensure compliance with all company policies relating to HR, GDPR, and Health & Safety.

About You

We’re looking for someone who has:

• Previous customer service experience, ideally within transport, logistics, or warehousing.
• Working knowledge of
• Experience using software management systems such as Stirling and
• Excellent communication and problem-solving abilities.
• The ability to build and maintain positive working relationships with both customers and colleagues.
• Strong organisational skills and attention to detail.
• Confidence using multiple software systems and managing customer information accurately.

At Kinaxia, our people are at the heart of everything we do. We believe in recognising and rewarding commitment, supporting professional development, and creating a workplace where everyone feels valued. If you’re passionate about customer service and want to be part of a growing, people-focused business, we’d love to hear from you.

Apply today and help us deliver a world-class customer experience.