Customer Service Advisor

Kinaxia Logistics & Fulfilment; Rugby; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Full Uniform and PPE

Employee Assistance Programme

Loyalty Awards (5, 10, 20, 30, 40 yrs)

Employee benefits and discounts

Job summary

Kinaxia Logistics & Fulfilment in Rugby is seeking a Customer Service Advisor to deliver a world class, customer-focused service across the company. You will adhere to service standards, handle queries promptly and build strong internal and external relationships.

Key duties include scheduling deliveries, providing quotes, and inputting data accurately. A background in transport/warehousing and familiarity with traffic management systems are desirable, with solid MS Office skills required.

Qualifications

• Experience delivering high-quality customer service and handling queries promptly.
• Able to establish and maintain effective working relationships with colleagues and customers.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) at an intermediate level.

Responsibilities

• Adhere to agreed customer service standards and policies; handle queries promptly and accurately.
• Build and maintain relationships with colleagues to support company performance and objectives.
• Oversee delivery bookings, notify customers of potential service issues, and ensure timely communication.
• Provide quotes to customers and input data accurately in Stirling; experience in transport/warehousing and traffic management systems is desirable.

Skills

Customer service

MS Office

Tools

Microsoft Office Suite

Job description

Kinaxia are recruiting a Customer Service Advisor to join their team at their site in Rugby. The role of the Customer Service Advisor will be to provide and promote a professional, customer focused service to ensure that the needs of customers are being satisfied and a world class service is being delivered and promoted across the Company.

• Monday - Friday (Between 8am and 6pm)
• Exceptional fleet
• Full Uniform and PPE
• Employee Assistance Programme
• Loyalty Awards (recognises employees with 5, 10, 20, 30 and 40 years' service)
• Employee benefits and discounts across a range of top brands (including shopping, travel, motoring and days out)

About the job:

• Adhere to agreed customer service standards, service level agreements, policies and procedures across all customer service functions, and deal with queries promptly and appropriately by verifying understanding, answering questions and offering assistance to increase efficiency and service levels.
• Establish, develop and maintain effective working relationships with all work colleagues to ensure a 'one team approach' to the delivery of company performance standards and business objectives.
• Adhere to all HR, GDPR and Health & safety policies to ensure the Company are fully compliant.
• Oversee booking in of delivery times and follow up on timed deliveries, taking action where necessary to ensure customers are notified of any potential service failures.
• Provide quotes to customers in line with agreed schedules and input this data into Stirling to ensure accurate date is being maintained.
• Transport and warehousing experience preferable
• Both experience and knowledge of traffic management systems preferable
• Dealing effectively with customer queries
• Building and maintaining effective working relationships both internally and externally
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) at an intermediate level