Customer Service & KPI Insights Advisor

GXO Logistics, Inc; Wellingborough; Sur place; GBP 22 000 - 30 000; Plein temps

Avantages offerts par ce poste

33 days annual leave

Company pension

Life assurance

24/7 online GP service

Employee assistance programme

MyBenefits discounts & wellbeing

Résumé du poste

GXO Logistics, Inc in Wellingborough is seeking a Customer Service Advisor to join the Carrier Management Services team. This full-time, permanent role runs Monday to Friday, 08:30–17:00, and you will be the first point of contact for customers, delivering high standards of service.

You will work with customers, carriers and internal stakeholders to resolve queries and provide accurate reporting that supports operational performance; a background in customer service and strong communication and

Qualifications

• Previous experience within a customer service or office-based environment.
• Strong communication skills, both written and verbal, with a professional and confident telephone manner.
• Excellent analytical skills, including experience working with reports, KPIs and service performance data.
• Strong organisational and time management skills, with the ability to work calmly and effectively in a fast-paced environment.
• A proactive, positive and customer-focused approach, with strong IT skills including Microsoft Office applications and experience using remote collaboration tools such as Microsoft Teams.

Responsabilités

• Handle inbound and outbound customer calls and emails, always providing a professional and efficient service.
• Respond to customer queries relating to orders, deliveries and service requests, ensuring issues are resolved promptly and effectively.
• Update customers with accurate tracking and delivery information whilst coordinating with carrier and operational teams to resolve service issues.
• Process customer orders, maintain accurate customer records and update internal systems to support service performance.
• Produce KPI and SLA reports using established reporting templates while supporting the wider team with administrative and customer service activities.

Connaissances

Customer service

Communication

Analytics

MS Office

Description du poste

GXO Logistics, Inc in Wellingborough is seeking a Customer Service Advisor to join the Carrier Management Services team. This full-time, permanent role runs Monday to Friday, 08:30–17:00, and you will be the first point of contact for customers, delivering high standards of service.

You will work with customers, carriers and internal stakeholders to resolve queries and provide accurate reporting that supports operational performance; a background in customer service and strong communication and