Transport Clerk

Workforce Staffing Ltd; East Midlands; On-site; GBP 28,000; Full time

Job summary

A recruitment agency in Leicester is seeking a detail-oriented Transport Clerk / Administrator to manage Proof of Deliveries and support daily transport operations. The successful candidate will ensure accuracy, communicate effectively, and work within a structured environment. Proficiency in Microsoft Office is essential, along with previous customer service experience. This full-time role offers a salary of £28,000 per annum.

Qualifications

• Proficient in managing accurate Proof of Deliveries.
• Experience in customer service environments.
• Ability to work independently and manage multiple priorities.

Responsibilities

• Manage PODs, ensuring accuracy and timely updates.
• Update weekly unbilled reports based on POD status.
• Follow up on collections and deliveries.
• Produce weekly reports liaising with subcontractors.
• Assist in raising jobs on internal systems.
• Analyse warehouse checks for updates.
• Maintain trackers to monitor KPIs.

Skills

Attention to detail

Communication skills

Work ethic

Customer service experience

Microsoft Excel

Microsoft Office

Ability to manage priorities

Telephone manner

Tools

Mandata

Microsoft Office

Job description

Overview

Location: Leicester

Salary: £28,000 per annum

Hours: Monday to Friday (standard office hours)

The Role

Workforce are recruiting a Transport Clerk / Administrator for a busy client based in Hinckley. This role is POD (Proof of Delivery) focused and is central to the smooth running of daily transport operations. You will join a friendly and supportive team, working in a structured environment with clear responsibilities.

Key Responsibilities - POD Management Focus

• Manage PODs - retrieval, verification, and upload of all Proof of Deliveries into the system. Accuracy and timeliness are crucial, as this forms the backbone of operational reporting.
• Unbilled Reports - update weekly unbilled reports based on POD status.
• Progress Chase - follow up on all collections and deliveries, ensuring customers are informed of any issues.
• Sub Confirmation - produce weekly reports and liaise with subcontractors to confirm deliveries.
• Build Jobs - assist in raising jobs on Mandata or internal systems.
• Warehouse Checks - analyse warehouse checks to ensure collections are recorded and updated.
• Customer Trackers - maintain accurate trackers to monitor KPIs.

The successful candidate will play a pivotal role in ensuring POD accuracy and timely updates, which directly impacts customer satisfaction and business performance.

Required Attributes & Skills

• Strong focus on accuracy and attention to detail
• Confident and professional communication skills
• Hardworking with a strong work ethic
• Previous customer service experience essential
• Proficient in Microsoft Excel and Office tools
• Able to work independently while managing multiple priorities
• Excellent telephone manner

This is a key role for a detail-oriented Transport Admin / Clerk with a passion for accurate POD management and delivering excellent service in a structured operational environment