Transport Allocator

DNATA LIMITED; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading aviation service provider is seeking a detail-oriented professional to coordinate operations at London Heathrow Airport. You will ensure that cargo is delivered safely and on time by managing staff and resources to meet service standards. The ideal candidate will have a valid driving licence, excellent communication skills, and a customer-focused mindset. This role requires adherence to safety standards and the ability to function effectively in a fast-paced environment. Join us to contribute to our key values and mission.

Qualifications

• Valid driving licence and Airside Driving Permit (ADP) are essential.
• Promote dnata's Vision, Mission, and Values.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Coordinate staff and resources to meet airline service standards.
• Ensure safe, timely, and consistent Transport operation.
• Monitor and improve on-time performance.
• Uphold safety standards and company Health & Safety policies.
• Deliver exceptional customer service and build strong stakeholder relationships.

Skills

Customer-focused mindset

Excellent Communication and Interpersonal skills

IT literate

Decision making and Problem Solving

Excellent Time Management and Planning ability

Understanding of the aviation industry

Good team player

Tools

Microsoft Office

Job description

Are you a proactive, detail-oriented professional that strives to deliver excellent service and operational efficiency? An exciting opportunity has arisen to join dnata's Transport department at London Heathrow Airport. You will be part of a team dealing with day to day running of the operation. Your duties will include coordinating and allocating staff and resources to fulfil our service standards for our customer airlines. You will be responsible for ensuring that our Cargo is delivered safely on time and consistently in line with service level standards set for both on time and station performance.

Responsibilities

• Coordinate staff and resources to meet airline service standards
• Ensure safe, timely, and consistent Transport operation
• Monitor and improve on-time performance
• Proactively plan and take responsibility for meeting customer SLAs and safety targets
• Respond to queries, complete reports, and manage flight documentation
• Uphold safety standards and company Health & Safety policies
• Deliver exceptional customer service and build strong stakeholder relationships
• Provide guidance to colleagues and feedback to Duty Managers
• Troubleshoot operational challenges while adhering to safety procedures
• Maintain professional appearance and adhere to uniform standards
• Record additional charges in allocation system

Qualifications

• Promote dnata's Vision, Mission, and Values
• Understanding of the aviation industry
• Valid driving licence and Airside Driving Permit (ADP) - essential
• Customer-focused mindset
• IT literate, and fully conversant with Microsoft office (essential)
• Good team player but capable of individual action
• Excellent Time Management and Planning ability
• Excellent Communication and Interpersonal skills, both verbal and in writing (essential)
• Decision making and Problem Solving

The ideal candidate has strong organisational and communication skills together with the ability to thrive in a fast-paced environment. You will possess problem-solving aptitude with a focus on safety, and always be customer service oriented. With you on board, we can help to achieve dnata's Vision, Mission and Values.

dnata is an equal opportunity employer committed to fostering a diverse and inclusive workplace.