Transport Admin & Customer Service Coordinator

Bidcorp; Slough; On-site; GBP 21,000 - 25,000; Full time

Job summary

Bidcorp is seeking a Transport Administrator to act as the primary contact for transport issues and perform essential administration to help the depot meet its governance and customer service standards.

You will handle calls and emails, input data into IT systems (Outlook, Word, Excel), manage records, support the Transport Manager, and liaise with other departments to ensure timely, accurate information and smooth delivery processes.

Qualifications

• Organisational skills.
• Experience and understanding of the food distribution market place.
• Experience in dealing with cash transactions.
• Commercial awareness.
• IT skills with Outlook, Word and Excel.
• Communication by telephone and email.
• Interpersonal and influencing skills; Attention to detail.
• Conscientiousness.
• Ability to be effective under pressure.

Responsibilities

• Carry out administrative and reporting duties to help the depot meet its legislative and corporate governance requirements.
• Effective handling of calls/emails to provide administrative support within agreed parameters or to escalate issues.
• Utilise data input using the appropriate electronic systems.
• Manage the effective storage of records, physical or electronic to ensure efficient location of records.
• Liaise with the other departments to ensure effective communication and distribution of information to support the achievement of depot targets.
• Manage the collation of data in respect of any system tools to add value department, eg Microlise.
• Support transport supervisors/manager in any tasks that are necessary to support the effective running of the transport department.
• To be aware of the current list of TLC customers and ensure that they are managed effectively throughout the delivery or order process in order to improve the quality of service to these customers.
• To action and manage administrative duties as directed (e.g. Welcome Pack process) in order to ensure customers receive the necessary level of care.

Skills

Organisational skills

Cash handling

Phone & email comms

IT literacy

Attention to detail

Under pressure

Interpersonal skills

Record keeping

Compliance awareness

Tools

Outlook

Word

Excel

Job description

Bidcorp is seeking a Transport Administrator to act as the primary contact for transport issues and perform essential administration to help the depot meet its governance and customer service standards.

You will handle calls and emails, input data into IT systems (Outlook, Word, Excel), manage records, support the Transport Manager, and liaise with other departments to ensure timely, accurate information and smooth delivery processes.