Transit Duty Control Lead — Safety & Operations

Bellrock Property and Facilities Management; Luton; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading property services company based in Luton seeks a Duty Control Manager to ensure the safety of passengers and staff while overseeing operations. The role includes managing incidents, ensuring compliance with safety procedures, and leading a team to deliver exceptional customer service. Essential qualifications include experience in operational management and a valid SIA Licence. The position offers a comprehensive benefits package, flexible working practices, and a commitment to diversity and inclusion.

Benefits

25 days annual leave plus bank holidays

Salary exchange pension scheme

Paid sick leave

Health Assured employee assistance program

Holiday purchase scheme of additional 5 days per year

Qualifications

• Previous experience in an operational management role.
• Ability to manage teams and contractors.
• Experience of incident management and dealing with emergency services.

Responsibilities

• Manage the safety of all members of the public, staff, and contractors during their shift.
• Daily manage the operational running of both stations and the guideway.
• Be the key on-site point of escalation for managing DART disruption.

Skills

Adherence to processes and procedures

Management of client relationships

Incident Reporting and Management systems

Health and safety practices

Attention to detail

Education

SIA Licence & Enhanced DBS

IOSH or similar

Tools

MS Office Applications

CAFM systems

Job description

A leading property services company based in Luton seeks a Duty Control Manager to ensure the safety of passengers and staff while overseeing operations. The role includes managing incidents, ensuring compliance with safety procedures, and leading a team to deliver exceptional customer service. Essential qualifications include experience in operational management and a valid SIA Licence. The position offers a comprehensive benefits package, flexible working practices, and a commitment to diversity and inclusion.