Transfer Administration Manager

Core-Asset Consulting Ltd; Newcastle upon Tyne; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading financial advisory firm in Newcastle is seeking a Transfer Administration Manager. You will manage the pensions/ISA/GIA transfers processing and servicing teams while ensuring high levels of service and compliance with SLAs. The successful candidate will have transfer administration experience and a proven track record of leading high-performing teams. A competitive salary and benefits package is offered.

Benefits

A highly competitive salary

Wider Benefits package

Qualifications

• Experience in managing pensions/ISA/GIA transfers processing and servicing teams.
• Ability to achieve customer satisfaction.
• Strong project management skills.

Responsibilities

• Manage pensions/ISA/GIA transfers processing & servicing teams.
• Create a high performing team.
• Support teams by overseeing quality checks and complaint handling.
• Monitor performance of the teams against SLAs.

Skills

Transfer administration experience

Proven track record of leading high performing team

Strong excel skills

Project management skills

Process improvement skills

Job description

Overview

Our client, a leading financial advisory firm, is currently recruiting for a Transfer Administration Manager to join the team on a permanent basis.In this role, you will be responsible for the process management and performance of the business's Investments pension transfers processing and servicing teams.

Skills/Experience

• Transfer administration experience
• Proven track record of leading high performing team
• Experience in similar role, managing both pensions/ISA/GIA transfers processing and servicing teams around the flow of work, achieving customer satisfaction.
• Strong excel skills
• Project management skills
• Process improvement skills

Core Responsibilities

• Manage the pensions/ISA/GIA transfers processing & servicing teams
• Create a high performing team
• Take ownership of incidents updates and closures
• Support your teams by overseeing quality checks, complaint handling, breach reporting, escalation, attestation and resolution and to ensure and your teams tasks completed is of a high standard and compliant
• Take ownership of team reports & MI produced for the management teams including Monthly MI/Reports and ensure completion within timescales
• Manage any third-party relationships with regulators & suppliers
• Monitoring the performance of the teams against SLAs and taking steps to maintain high levels of service as required
• Produce & maintain teams MI and assist in the analysis and identification of relevant trends and issues, making appropriate recommendations and implement appropriate actions
• Mange delivery of routine project work when required
• Take ownership of new and inflight RFWs to completion
• Ensure pensions/ISA/GIA transfers processing and servicing tasks are carried out correctly in the teams within Service Level Agreements (SLAs)
• Ensure that Service Level Agreements (SLAs) are in place
• Ensure that complaints are resolved within KPI timescales

Benefits

• A highly competitive salary
• Wider Benefits package

Core-Asset Consulting is an equal opportunities recruiter and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.

Job reference: 16112

To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.

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Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland.

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