Training & Development Lead — Volunteers & Staff Growth

Citizens Advice Ltd; Leeds; On-site; GBP 38,000 - 46,000; Full time

Job summary

Chapeltown Citizens Advice seeks a Training and Development Manager to lead staff and volunteer training across a fast-paced charity setting in Leeds. You will drive training plans, onboarding, and personal development, working with two Advice first aid trainers and local VCSE partners.

You will be part of the Management Leadership Team, shaping learning across the organisation, ensuring accreditation compliance and using client feedback to improve services.

Qualifications

• Excellent interpersonal skills to engage with a diverse range of colleagues and stakeholders.
• Strong organisational skills with the ability to adapt, prioritise deadlines and competing tasks in a fast-paced environment.
• A genuine passion for supporting others to develop.
• Experience in training and developing staff and/or volunteers OR experience as an adviser.

Responsibilities

• Create and deliver advice first aid training for local VCSE organisations with two trainers (1.4 fte).
• Support with new project mobilisation.
• Lead recruitment and onboarding of new volunteers and develop training plans with line managers.
• Support line managers with identified development needs.
• Use insights from advice trends and client feedback to design focused training across delivery methods.
• Help the organisation comply with accreditation requirements (AQS, SQM, QAA) and ensure CPD is completed.

Skills

Interpersonal skills

Organisational skills

People development

Stakeholder engagement

Job description

Chapeltown Citizens Advice seeks a Training and Development Manager to lead staff and volunteer training across a fast-paced charity setting in Leeds. You will drive training plans, onboarding, and personal development, working with two Advice first aid trainers and local VCSE partners.

You will be part of the Management Leadership Team, shaping learning across the organisation, ensuring accreditation compliance and using client feedback to improve services.