Outreach Advice Service Manager

Citizens Advice Ltd; Leeds; On-site; GBP 30,000 - 37,000; Full time

Job summary

Chapeltown Citizens Advice seeks an Outreach Advice Service Manager based in Leeds to lead outreach projects, supervise project staff, and ensure delivery against targets and quality KPIs. You will work closely with the CEO and Advice Service Manager to secure funding, develop partnerships, and drive continuous improvement across services.

You will be proactive, highly organized and motivated to support both new and existing projects, with a focus on stakeholder engagement, staff development,

Qualifications

• Experience supervising or managing staff.
• Strong problem-solving abilities.
• Able to multitask across several projects.
• Team player with collaborative spirit.
• Proficient with digital tools and systems.
• Ability to prioritise tasks and manage multiple projects.
• Excellent communication skills, both with staff and stakeholders.
• Willingness to work flexibly and adapt to changing needs.

Responsibilities

• Lead Chapeltown Citizens Advice outreach projects and line-manage project staff.
• Ensure targets and KPI quality measures are met and project reporting is accurate.
• Develop relationships with stakeholders and secure continuation funding where appropriate.
• Oversee smooth implementation of new projects and support staff development.

Skills

Staff supervision

Problem solving

Multitasking

Team player

Digital literacy

Task prioritisation

Excellent communication

Flexibility

Job description

Based in an inner city multi-racial area of Leeds, Chapeltown Citizens Advice is an independent charity. We are a leading provider of legal advice and information that provides a comprehensive advice service from its main office and outreaches. We are a busy, client focused and dynamic service with a track record of delivering high quality advice.

We are recruiting an outreach advice service manager

Working closely with the CEO and Advice Service Manager the Outreach Advice Service Manager will have responsibility for Chapeltown Citizens Advice’s outreach projects, line managing project staff, ensuring targets and quality KPI’s are met and being accountable for project reporting requirements. You will develop relationships with the relevant stakeholders and will work with the Management Service to ensure continuation funding where appropriate. You will ensure new projects are implemented smoothly and that project staff are appropriately supported and developed.

We are looking for a proactive, organised, and motivated individual to support the delivery and success of new and existing projects.

You will:

• Have experience of supervising or managing staff
• Be a problem solver
• Be able to multi-task
• Be a team player
• Be digitally savvy
• Be able to prioritise tasks and assist with multiple projects
• Have excellent communication skills
• Be willing to work flexibly

Job title: Outreach Advice Service Manager

Location: Chapeltown, Leeds

Salary: £33,745 per annum

Type of contract: Permanent

Closing date for applications: 4pm 10th November 2026