Outreach Advice Service Manager

Citizens Advice; Leeds; On-site; GBP 30,000 - 37,000; Full time

Job summary

Chapeltown Citizens Advice in Leeds is seeking an Outreach Advice Service Manager to lead outreach projects, supervise staff, and ensure delivery against targets. The role collaborates with the CEO and Advice Service Manager to secure continuation funding and develop new initiatives.

You will coordinate funding reporting, stakeholder relationships, and support project staff development, while maintaining a flexible, proactive approach to manage multiple projects effectively.

Qualifications

• Experience supervising or managing staff.
• Strong problem-solving and multitasking abilities.
• Excellent communication skills and team-player mindset.

Responsibilities

• Oversee outreach projects and line-manage project staff.
• Ensure targets and quality KPIs are met and report progress.
• Develop relationships with stakeholders and support funding continuity.
• Support delivery and development of new and existing projects.
• Provide staff development and project reporting.

Skills

Staff supervision

Problem solving

Multitasking

Team player

Digital skills

Prioritisation

Communication

Flexibility

Job description

Chapeltown Citizens Advice

Based in an inner city multi-racial area of Leeds, Chapeltown Citizens Advice is an independent charity. We are a leading provider of legal advice and information that provides a comprehensive advice service from its main office and outreaches. We are a busy, client focused and dynamic service with a track record of delivering high quality advice.

We are recruiting an outreach advice service manager.

Working closely with the CEO and Advice Service Manager the Outreach Advice Service Manager will have responsibility for Chapeltown Citizens Advice’s outreach projects, line managing project staff, ensuring targets and quality KPI’s are met and being accountable for project reporting requirements. You will develop relationships with the relevant stakeholders and will work with the Management Service to ensure continuation funding where appropriate. You will ensure new projects are implemented smoothly and that project staff are appropriately supported and developed.

We are looking for a proactive, organised, and motivated individual to support the delivery and success of new and existing projects.

You Will

• Have experience of supervising or managing staff
• Be a problem solver
• Be able to multi-task
• Be a team player
• Be digitally savvy
• Be able to prioritise tasks and assist with multiple projects
• Have excellent communication skills
• Be willing to work flexibly

Job title: Outreach Advice Service Manager

Location: Chapeltown, Leeds

Salary: £33,745 per annum

Hours per week: 36.25

Type of contract: Permanent

Closing date for applications: 4pm 10th November 2026