Outreach Advice Services Lead | Leeds Community Projects

Citizens Advice Ltd

Leeds

On-site

GBP 30,000 - 37,000

Full time

2 days ago

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Job summary

Chapeltown Citizens Advice seeks an Outreach Advice Service Manager based in Leeds to lead outreach projects, supervise project staff, and ensure delivery against targets and quality KPIs. You will work closely with the CEO and Advice Service Manager to secure funding, develop partnerships, and drive continuous improvement across services.

You will be proactive, highly organized and motivated to support both new and existing projects, with a focus on stakeholder engagement, staff development,

Qualifications

Experience supervising or managing staff.
Strong problem-solving abilities.
Able to multitask across several projects.
Team player with collaborative spirit.
Proficient with digital tools and systems.
Ability to prioritise tasks and manage multiple projects.
Excellent communication skills, both with staff and stakeholders.
Willingness to work flexibly and adapt to changing needs.

Responsibilities

Lead Chapeltown Citizens Advice outreach projects and line-manage project staff.
Ensure targets and KPI quality measures are met and project reporting is accurate.
Develop relationships with stakeholders and secure continuation funding where appropriate.
Oversee smooth implementation of new projects and support staff development.

Skills

Staff supervision

Problem solving

Multitasking

Team player

Digital literacy

Task prioritisation

Excellent communication

Flexibility

Job description

You will be proactive, highly organized and motivated to support both new and existing projects, with a focus on stakeholder engagement, staff development,

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