Outreach Advice Manager – Lead Projects & Team

Citizens Advice; Leeds; On-site; GBP 30,000 - 37,000; Full time

Job summary

Chapeltown Citizens Advice in Leeds is seeking an Outreach Advice Service Manager to lead outreach projects, supervise staff, and ensure delivery against targets. The role collaborates with the CEO and Advice Service Manager to secure continuation funding and develop new initiatives.

You will coordinate funding reporting, stakeholder relationships, and support project staff development, while maintaining a flexible, proactive approach to manage multiple projects effectively.

Qualifications

• Experience supervising or managing staff.
• Strong problem-solving and multitasking abilities.
• Excellent communication skills and team-player mindset.

Responsibilities

• Oversee outreach projects and line-manage project staff.
• Ensure targets and quality KPIs are met and report progress.
• Develop relationships with stakeholders and support funding continuity.
• Support delivery and development of new and existing projects.
• Provide staff development and project reporting.

Skills

Staff supervision

Problem solving

Multitasking

Team player

Digital skills

Prioritisation

Communication

Flexibility

Job description

Chapeltown Citizens Advice in Leeds is seeking an Outreach Advice Service Manager to lead outreach projects, supervise staff, and ensure delivery against targets. The role collaborates with the CEO and Advice Service Manager to secure continuation funding and develop new initiatives.

You will coordinate funding reporting, stakeholder relationships, and support project staff development, while maintaining a flexible, proactive approach to manage multiple projects effectively.