Community Advice Service Leader & Volunteer Program

Citizens Advice Ltd; Chipping Barnet; On-site; GBP 42,000 - 54,000; Full time

Job summary

Citizens Advice Ltd is seeking a dynamic Community Advice Service Manager to lead the day-to-day delivery of our advice services, coordinating staff and volunteers and ensuring reporting compliance.

You will work with the Senior Leadership Team to secure continuation funding, maximise people management and implement new initiatives smoothly, including structured training for volunteers across service areas.

Qualifications

• Experience leading staff and volunteers.
• Ability to secure funding/continuation of funding.
• Strong communication and training development skills.

Responsibilities

• Lead the day-to-day delivery of our advice services.
• Oversee staff and volunteers in the Community Advice Service.
• Ensure compliance with reporting requirements.
• Secure continuation funding with Senior Leadership Team.
• Deploy volunteers across advice service areas and implement training pathways.

Skills

People management

Volunteer management

Communication

Training coordination

Compliance

Job description

Citizens Advice Ltd is seeking a dynamic Community Advice Service Manager to lead the day-to-day delivery of our advice services, coordinating staff and volunteers and ensuring reporting compliance.

You will work with the Senior Leadership Team to secure continuation funding, maximise people management and implement new initiatives smoothly, including structured training for volunteers across service areas.