Training Course Operations Coordinator

Astutis; Nantgarw; Hybrid; GBP 35,000 - 43,000; Full time

Benefits offered by this job

25 Days Annual Leave Pro‑Rata

Hybrid Working

Performance-Related Bonus

Life Assurance

Private Healthcare

Cycle to Work

Gym Subsidies

Discount Vouchers

Wellbeing Resources

Job summary

Astutis is seeking a highly organized Training Course Coordinator to join our Operations Team. This hybrid role requires coordinating virtual, classroom and in-company courses, managing learner registrations, materials, communications, reporting and exam support.

You’ll work closely with Sales and Operations to ensure a seamless client and learner experience, while monitoring progress, deadlines, and KPIs. The position offers a competitive salary and a range of benefits.

Qualifications

• Experience using CRM systems and MS Office packages.
• Strong customer-service orientation with attention to detail.
• Experience coordinating multiple courses or projects in a busy environment.

Responsibilities

• Be the go-to for clients and learners from course booking to exams and certification.
• Manage confirmations, registrations, materials, attendance and feedback.
• Ensure learner data is accurate and up to date with awarding bodies (e.g., NEBOSH, IOSH, IEMA).
• Build relationships with clients and Sales Account Managers for updates and reports.
• Monitor learner progress and provide additional support as needed.
• Stay on top of deadlines, SLAs and KPIs using our systems and processes.

Skills

MS Teams

MS Office

CRM software

Customer service

Data entry

Attention to detail

Word processing

Sales knowledge

Tools

CRM software

Learning management systems

Job description

Astutis is seeking a highly organized Training Course Coordinator to join our Operations Team. This hybrid role requires coordinating virtual, classroom and in-company courses, managing learner registrations, materials, communications, reporting and exam support.

You’ll work closely with Sales and Operations to ensure a seamless client and learner experience, while monitoring progress, deadlines, and KPIs. The position offers a competitive salary and a range of benefits.