Training Operations Coordinator — Hybrid (London)

Membership Bespoke; Slough; Hybrid; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Hybrid working

Group Pension Plan

Private healthcare

Life Assurance

Employee Assistance Programme

Wellbeing programme

Travel expenses for onsite days

Professional courses & qualifications

Annual leave increases with service

Job summary

Membership Bespoke is seeking a proactive Training Administrator to join its London-based team. You’ll be at the heart of the training operation, coordinating courses from initial enquiry through to completion and ensuring a high-quality delegate experience.

The role emphasises curiosity about technology, systems and smarter ways of working, with responsibilities across CRM, digital platforms and course administration. Hybrid working and London travel are expected.

Qualifications

• Experience in training administration, learning, events, bookings or customer service.
• Customer-service mindset, energy, organisation and ability to learn quickly.
• Experience with CRM databases, Learning Management Systems, Excel, online booking systems, Teams or Zoom.

Responsibilities

• Managing training enquiries, bookings, transfers, cancellations and refunds.
• Coordinating online and face-to-face training courses.
• Keeping delegate and course information accurate across CRM and learning systems.
• Preparing joining instructions, course materials, registers and certificates.
• Liaising with trainers, venues, suppliers and colleagues.
• Supporting selected face-to-face training courses and events.
• Helping with reporting, customer feedback and digital content.
• Testing new systems and digital tools.
• Spotting opportunities to streamline administration and improve the customer experience.

Skills

People skills

Organisational skills

Communication

Tech curiosity

CRM proficiency

AI awareness

Calm under pressure

Proactive mindset

Team player

Tools

CRM systems

Microsoft 365

Learning Management Systems

Excel

Online booking systems

Teams

Zoom

Job description

Membership Bespoke is seeking a proactive Training Administrator to join its London-based team. You’ll be at the heart of the training operation, coordinating courses from initial enquiry through to completion and ensuring a high-quality delegate experience.

The role emphasises curiosity about technology, systems and smarter ways of working, with responsibilities across CRM, digital platforms and course administration. Hybrid working and London travel are expected.