Hybrid Course Operations Coordinator

Wilmington plc; Cardiff; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

25 Days Annual Leave

Hybrid Working

Performance-Related Bonus

Life Assurance

Private Healthcare

Gym Memberships discount

Cycle to Work

Discount Vouchers

Job summary

Astutis (part of Wilmington plc) is seeking a Course Coordinator to manage a hybrid workload from our Cardiff office. You’ll oversee client and learner journeys from booking through to exams, coordinating various Health, Safety and Environmental courses and ensuring smooth communications and documentation.

You’ll work closely with Sales and Operations to deliver a standout customer experience, maintain accurate records, and meet SLAs and KPIs. A proactive, detail-oriented approach is essential.

Qualifications

• Knowledge of relevant computer systems including administrative systems, CRM, MS Teams and MS Office packages.
• Solid understanding and knowledge of customer service principles and standards.
• Knowledge of principles and practices of Sales, and how this relates to after-sales customer support and care.
• Excellent understanding and working knowledge of all Microsoft packages
• Excellent word-processing skills
• Attention to detail, including accuracy of information recording, data entry, and communication clarity across all processes, systems and planning tools.

Responsibilities

• Be the go-to person for your clients and learners, supporting them from course booking right through to exams and certification.
• Keep courses running smoothly by managing confirmations, learner registrations, course materials, attendance records and feedback.
• Make sure learner information is accurate and up to date, including registrations with awarding bodies such as NEBOSH, IOSH and IEMA.
• Build great relationships with clients and work closely with our Sales Account Managers to provide progress updates, reports and a seamless customer experience.
• Keep an eye on learner progress and step in with extra support when needed, including study tools, extensions and resits.
• Stay on top of deadlines, SLAs and KPIs, using our systems and technology to keep everything organised and accurate.
• Work closely with the wider Operations team to share ideas, improve the way we do things and lend a hand when things get busy.

Skills

CRM systems

Administrative systems

MS Teams

MS Office

Customer service principles

Attention to detail

Tools

MS Teams

MS Office Suite

CRM software

Job description

Astutis (part of Wilmington plc) is seeking a Course Coordinator to manage a hybrid workload from our Cardiff office. You’ll oversee client and learner journeys from booking through to exams, coordinating various Health, Safety and Environmental courses and ensuring smooth communications and documentation.

You’ll work closely with Sales and Operations to deliver a standout customer experience, maintain accurate records, and meet SLAs and KPIs. A proactive, detail-oriented approach is essential.