Course Coordinator

Wilmington plc; Cardiff; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

25 Days Annual Leave

Hybrid Working

Performance-Related Bonus

Life Assurance

Private Healthcare

Gym Memberships discount

Cycle to Work

Discount Vouchers

Job summary

Astutis (part of Wilmington plc) is seeking a Course Coordinator to manage a hybrid workload from our Cardiff office. You’ll oversee client and learner journeys from booking through to exams, coordinating various Health, Safety and Environmental courses and ensuring smooth communications and documentation.

You’ll work closely with Sales and Operations to deliver a standout customer experience, maintain accurate records, and meet SLAs and KPIs. A proactive, detail-oriented approach is essential.

Qualifications

• Knowledge of relevant computer systems including administrative systems, CRM, MS Teams and MS Office packages.
• Solid understanding and knowledge of customer service principles and standards.
• Knowledge of principles and practices of Sales, and how this relates to after-sales customer support and care.
• Excellent understanding and working knowledge of all Microsoft packages
• Excellent word-processing skills
• Attention to detail, including accuracy of information recording, data entry, and communication clarity across all processes, systems and planning tools.

Responsibilities

• Be the go-to person for your clients and learners, supporting them from course booking right through to exams and certification.
• Keep courses running smoothly by managing confirmations, learner registrations, course materials, attendance records and feedback.
• Make sure learner information is accurate and up to date, including registrations with awarding bodies such as NEBOSH, IOSH and IEMA.
• Build great relationships with clients and work closely with our Sales Account Managers to provide progress updates, reports and a seamless customer experience.
• Keep an eye on learner progress and step in with extra support when needed, including study tools, extensions and resits.
• Stay on top of deadlines, SLAs and KPIs, using our systems and technology to keep everything organised and accurate.
• Work closely with the wider Operations team to share ideas, improve the way we do things and lend a hand when things get busy.

Skills

CRM systems

Administrative systems

MS Teams

MS Office

Customer service principles

Attention to detail

Tools

MS Teams

MS Office Suite

CRM software

Job description

Company Outline

Job Role: Course Coordinator

Location: Hybrid/Cardiff office 4 days a week

Salary: £26,395 per annum

Contract Type: Permanent, full time

What We CanOffer You: 25 Days Annual Leave (Pro-Rata for Part-time and Fixed-Term Roles), Additional Holiday Purchase, Hybrid Working, Performance-Related Bonus, Life Assurance, Vitality Private Healthcare, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources

Astutis (part of Wilmington plc) is looking for a highly organised, people-focused individual who loves delivering great service and keeping everything running smoothly.

Working within our Operations Team, you’ll look after a caseload of clients and learners, supporting them from the moment a course is booked right through to exams and certification.

You’ll coordinate our virtual, classroom and in-company Health, Safety and Environmental courses, handling everything from learner registrations and course materials to customer communications, reporting and exam support.

You’ll need a great eye for detail, strong communication skills and a proactive approach to solving problems, while working closely with our Sales and Operations teams to give every client and learner a brilliant experience.

At Wilmington plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria.

Job purpose, tasks and responsibilities

You’ll be Responsible For:

• Be the go-to person for your clients and learners, supporting them from course booking right through to exams and certification.
• Keep courses running smoothly by managing confirmations, learner registrations, course materials, attendance records and feedback.
• Make sure learner information is accurate and up to date, including registrations with awarding bodies such as NEBOSH, IOSH and IEMA.
• Build great relationships with clients and work closely with our Sales Account Managers to provide progress updates, reports and a seamless customer experience.
• Keep an eye on learner progress and step in with extra support when needed, including study tools, extensions and resits.
• Stay on top of deadlines, SLAs and KPIs, using our systems and technology to keep everything organised and accurate.
• Work closely with the wider Operations team to share ideas, improve the way we do things and lend a hand when things get busy.

Essential and desirable capabilities

To be successful in this role, you must have:

• Knowledge of relevant computer systems including administrative systems, CRM, MS Teams and MS Office packages.
• Solid understanding and knowledge of customer service principles and standards.
• Knowledge of principles and practices of Sales, and how this relates to after-sales customer support and care.
• Excellent understanding and working knowledge of all Microsoft packages
• Excellent word-processing skills
• Attention to detail, including accuracy of information recording, data entry, and communication clarity across all processes, systems and planning tools.

It would be great if you had:

• Previous experience working in a training company.
• General understanding of relevant training certifications and governing bodies including NEBOSH and IOSH advantageous.

What's the Best Thing About This Role?

You’ll make areal difference to learners, supporting them throughout their training journey while building great relationships along the way. It’s varied, people-focused and you’ll see the impact of your work every day.

What’s the Most Challenging Thing About This Role?

There can be a lot of plates spinning at once, with multiple courses, deadlines and customer requests to manage. You’ll need to stay organised, keep an eye on the details and be comfortable juggling priorities when things get busy.

We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment.

Before you go....

About us

Astutis is a market leader in workplace health, safety, and environmental training, helping organisations create safer, healthier work environments. As part of Wilmington plc, we are committed to delivering high-quality courses and outstanding customer service.

Join us and do Work That Means Something

At Wilmington plc, we help global customers to do the right business in the right way - providing trusted data, insights, and education to navigate the Governance, Risk and Compliance (GRC) landscape.

When you join us, you’ll not only make a real difference for our customers, you’ll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career, and development opportunities.

Whether you're just starting out, returning to work after a break, or looking to take your next step, you’ll be doing work with meaning.

The Legal Bit!

The statements above are intended to describe the general nature and level of work performed by employees assigned to this role. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

*Please note that this role may remain advertised until an offer of employment has been made.