Training Centre Administrator Receptionist

QA Ltd; City of Westminster; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading training organization in Westminster is seeking a Training Centre Administrator. In this role, you will provide reception and administrative support, ensuring a quality experience for all visitors. The ideal candidate will have customer-facing experience and proficiency in MS Applications, including Word and Excel. Responsibilities include managing admin tasks, greeting visitors, and supporting trainers and learners in a vibrant training centre. This full-time position offers competitive benefits and a welcoming work environment.

Benefits

27 days annual leave plus bank holidays

Competitive salary with bonus

Training development opportunities

Wellbeing initiatives

Qualifications

• Experienced in a customer-facing role, ideally in office, training-centre, retail, or hospitality.
• Ability to create fresh ideas.

Responsibilities

• Deliver reception and admin service for QA training centre.
• Manage day-to-day admin tasks and greet visitors.
• Support trainers, learners, and colleagues.

Skills

Proficiency in MS Applications

Customer service experience

Can-do attitude

Ability to work on own initiative

Job description

Overview

About The Role

The role: Training Centre Administrator (Receptionist)

Location: London International House (Next to the Tower of London)

On-site, Monday to Friday 8.00am to 5.00pm

Contract: Full time, 40 hrs per week

Role Summary

The Role: You'll deliver a reception and administration service for the QA training centre & London staff office, supporting all events running at the centre and ensuring that quality standards are consistently maintained.

A Day in the Life of a Training Centre Administrator: You're the first point of contact in the Centre, so you'll be responsible for the day-to-day admin tasks ensuring that a quality focus is reflected in the customer's experience at all times.

Who are your customers? Learners coming into the Centre for training, QA colleagues who also work in the centre. This is our flagship office so there is always a lot of coming and going of various people, and you will be the one to whom everyone says hello!

You'll deal with couriers, supplies ordering, identifying and booking maintenance-calls, making sure that everything looks pristine and inviting, and you'll make sure that all visitors are greeted and registered upon arrival for their events. You'll also have to investigate and report any no-shows.

You'll be part of a team of TCAs who work around the country. As such, you'll be the helpdesk function for trainers, learners and colleagues. It's a stunning, cutting-edge Centre with every effort made to make it warm, friendly and inviting. (You can see more of the role's duties by clicking on the Job Description at the bottom of this advert)

About You

This role would be a great fit if you're experienced in a customer-facing role, be that from an office, a training-centre, or even retail or hospitality. We'd also love you to be able to tick the following boxes, too:

• Proficiency in MS Applications, particularly Word, Excel and Outlook
• A can-do attitude
• A willingness and aptitude to create fresh ideas
• An ability to work on your own initiative

Benefits & Perks

• Work for a company that promotes Wellbeing (Mindfulness classes, fitness classes, wellbeing campaigns throughout the year with QA's approved listeners)

Work with some of the biggest brands there are!

Equal Opportunities

At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place. We are an equal opportunity employer, our rankings on The Inclusive Top 50 UK Employers List are a testament to this and we are proud to be a Disability Confident employer. Please let us know what reasonable adjustment, if any, you require. If this is the role for you, please apply and one of our friendly recruitment team will be in touch with the next steps. If you'd like to hear more about the role you can also find me on LinkedIn - Tim Heaney - we're always happy to help!

QA is headquartered in London and New York. Learn more at QA.com

About The Organisation

What We'll Do For You! And what can we offer you?

• 27 days annual leave plus bank holidays
• Competitive salary with a significant bonus
• 3 full training days from a wide range of courses
• Continuous performance development
• 2 days off for charity work