Training Centre Administrator (Receptionist)

QA Ltd; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading training organisation is seeking a Training Centre Administrator in London. This full-time role requires delivering quality reception and administrative services, supporting events, and maintaining high standards. Ideal candidates will have customer-facing experience, proficiency in MS Applications, and a proactive attitude. With competitive benefits and opportunities for development, this position is perfect for those looking to grow in a dynamic environment.

Benefits

27 days annual leave plus bank holidays

Competitive salary with a significant bonus

3 full training days from a wide range of courses

Continuous performance development

2 days off for charity work

Qualifications

• Experience in a customer-facing role from an office, training centre, retail, or hospitality.

Responsibilities

• Provide reception and administration service for the QA training centre.
• Greet and register visitors for events.
• Deal with couriers and order supplies.
• Investigate and report any no-shows.

Skills

Proficiency in MS Applications

Customer-facing experience

Initiative

Creativity

Job description

About The Role

Training Centre Administrator (Receptionist) at London International House (Next to the Tower of London). On-site, Monday to Friday 8:00 am to 5:00 pm. Contract: Full time, 40 hrs per week.

The Role

You’ll deliver a reception and administration service for the QA training centre & London staff office, supporting all events running at the centre and ensuring that quality standards are consistently maintained.

A Day in the Life of a Training Centre Administrator

You’re the first point of contact in the Centre, responsible for day‑to‑day admin tasks that reflect a quality focus in the customer experience at all times.

Customers include learners and QA colleagues who also work in the centre. You will greet and register visitors for their events, deal with couriers, order supplies, identify and book maintenance calls, keep the environment pristine and inviting, and investigate and report any no‑shows.

You’ll be part of a team of TCAs who work around the country and act as the helpdesk function for trainers, learners and colleagues.

About You

This role would be a great fit if you’re experienced in a customer‑facing role, whether from an office, a training‑centre, retail or hospitality.

Key Qualifications

• Proficiency in MS Applications, particularly Word
• Excel and Outlook
• A can‑do attitude
• A willingness and aptitude to create fresh ideas
• An ability to work on your own initiative

We are an equal opportunity employer, our rankings on The Inclusive Top 50 UK Employers List are a testament to this and we are proud to be a Disability Confident employer. Please let us know what reasonable adjustment, if any, you require.

If this is the role for you, please apply and one of our recruitment team will be in touch with the next steps. If you’d like to hear more about the role you can also find me on LinkedIn – Tim Heaney – we’re always happy to help!

QA is headquartered in London and New York. Learn more at QA.com.

About The Organisation

What We’ll Do For You! And what can we offer you?

• 27 days annual leave plus bank holidays
• Competitive salary with a significant bonus
• 3 full training days from a wide range of courses
• Continuous performance development
• 2 days off for charity work

We promote wellbeing through mindfulness classes, fitness classes and wellbeing campaigns throughout the year with QA's approved listeners.

Work with some of the biggest brands there are!

Equal Opportunities

At QA, our mission is to help everyone find their place in the world. We celebrate the diverse community that different individuals cultivate and stay true to our mission by ensuring that our place can be anyone's place.