Training Centre Administrator

Public Sector Resourcing; Basingstoke; On-site; GBP 25,000 - 30,000; Full time

Job summary

A national transportation organization is seeking a Training Centre Administrator in Basingstoke. This role involves managing customer interactions, supporting training centre operations, and financial administration. The ideal candidate should demonstrate strong customer service, communication skills, and proficiency in Microsoft Office. This position is office-based and requires 5 days of attendance weekly. The contract lasts for 3 months and falls under the Off Payroll Working legislation.

Qualifications

• Ability to work under pressure and to deadlines.
• Experience in a fast-moving environment is desirable.

Responsibilities

• Meet and greet all visitors to the training centre.
• Support the safe running of the training centre.
• Manage all transactional financial activity and procurement.
• Set up training rooms for courses and meetings.
• Provide administrative support to the onsite training team.

Skills

Strong customer service approach

Strong written and verbal communication skills

Strong time management

IT literacy (Microsoft Office, Outlook, Teams)

Job description

On behalf of Network Rail, we are looking for a Training Centre Administrator - (INSIDE IR35) for a 3-MONTH contract with an expectation of 5 days attendance in the Basingstoke office

Network Rail is at the heart of revitalising Britain's railway. From Crossrail - Europe's largest civil engineering project - to investment in world-class stations and major programmes of electrification, we are involved in some of the most ambitious and diverse ventures that this country has ever seen. We at Network Rail are dedicated to becoming one of Britain's best employers and believe this starts with placing the candidate at the heart of everything we do!

Responsibilities

• Meet & greet all visitors to the training centre and provide a customer focused experience that supports the effective running of our training centres and any satellite facilities including responding to all customer enquiries and issues.
• Support the safe running of the training centre and other training venues by conducting checks or inspections as directed by the Training Delivery Manager.
• Management of all transactional financial activity, assurance procedures and period reporting associated in support of the Cost Centre Manager. Manage the procurement of goods and services for the Training Centre and accurately record all expenditure.
• Undertake the setting up of training rooms for forthcoming training courses and meetings to provide a positive customer experience.
• Provide support to external training providers and visitors to enable a positive experience of the Training Centres.
• Prepare and arrange training packs for long term storage to comply with record retention periods.
• Provide general administrative support to the onsite training team to support the running of the training centre.
• Provide a consistent telephone presence on behalf of the team delivering excellent customer service levels. Provide communications to the team, including communicating messages as required.
• Certify that the team has adequate support to undertake other duties.

Essential qualifications

• Strong customer service approach.
• Strong written and verbal communication skills.
• Strong time management, organisation and prioritisation skills and the ability to work under pressure and to deadlines.
• IT literate and with experience of Microsoft Office, Outlook and Teams

Desirable qualifications

• High level of accuracy and attention to detail
• Resilient, Adaptable and Flexible
• Experience of working in a fast-moving environment
• Railway background

Please be aware that this role can only be worked within the UK and not Overseas.

Network Rail is an equal opportunity employer and values diversity. They welcome applications from everyone.

Disability Confident

As a member of the Disability Confident Scheme, Network Rail guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

Armed Forces Covenant

Network Rail guarantees to interview veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".