Trainee Service Advisor – Prestige Car Brand

Jago Consultants; Crawley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prestigious car dealership is seeking a Trainee Service Advisor to deliver exceptional customer service. This role involves managing service enquiries, meeting customers to identify their needs, and providing updates throughout the day. You will also upsell additional services and perform inspections prior to handover. The ideal candidate will bring experience as a service advisor within a franchised dealership and have a positive attitude towards customer service. Long-term career progression is offered.

Qualifications

• Must have current experience as a car dealership Service Advisor.
• Preferably with a prestige brand experience.
• Must possess excellent customer handling skills.
• Must have a valid driving licence.

Responsibilities

• Manage all service telephone and walk-in enquiries.
• Meet and greet customers, qualifying their needs.
• Progress and update the customer throughout the day.
• Discuss and up-sell additional work to the customer.
• Carry out inspections where necessary prior to handover.

Skills

Customer handling skills

Positive attitude

Communication skills

Job description

A prestigious car dealership is seeking a Trainee Service Advisor to deliver exceptional customer service. This role involves managing service enquiries, meeting customers to identify their needs, and providing updates throughout the day. You will also upsell additional services and perform inspections prior to handover. The ideal candidate will bring experience as a service advisor within a franchised dealership and have a positive attitude towards customer service. Long-term career progression is offered.