Trainee Motor Claims Handler

Verisk Careers | Verisk; Norwich; Hybrid; GBP 25,000 - 34,000; Full time

Benefits offered by this job

25 days holiday

Bank Holidays

Hybrid working

Pension Scheme

Learning & development resources

Eye test

Life Assurance

Income Protection

Private Medical Insurance

Employee Assistance Program

Volunteers Week

Job summary

Verisk is seeking a Motor Claims Handler in the United Kingdom. You will manage motor claims, focusing on reducing hire periods and returning claimants to pre-accident status.

You will liaise with engineers, brokers, policy holders, third party companies, and garages to review circumstances and determine liability, all while meeting tight deadlines. The role emphasizes attention to detail, proactive organisation, strong communication, and effective call handling.

Qualifications

• Strong attention to detail.
• Proactive, organised and effective time management.
• Diligent written and verbal communication skills.
• Active listening and empathy managing calls.
• Decisive decision making.

Responsibilities

• Proactively managing the claim to reduce hire periods and return the claimant to pre-accident position.
• Liaise with engineers, Brokers, Policy Holders, third party companies and garages to review accident circumstances and investigate liability.
• Work to tight deadlines and monitor progress to control costs.
• Communicate updates by phone and, when needed, by email/letter to relevant stakeholders.

Skills

Attention to detail

Time management

Communication skills

Active listening

Decision making

Team player

Willing to learn

Computer literate

Job description

As a Motor Claims Handler, you will be responsible for proactively managing the claim in terms of the damage sustained to the claimant’s vehicle from the accident. Focusing on reducing any hire periods by monitoring and working to tight deadlines to ensure the claimant is put back into their pre-accident position as quickly and efficiently as possible, whilst ensuring our customer does not incur any unnecessary further costs.

You will also need to liaise with engineers, Brokers, Policy Holders, third party companies and/or garages over the phone and occasionally via email/ letter to review the accident circumstances and investigate who is liable for the incident.

• Strong attention to detail
• Proactive, organised and effective time management
• Diligent written and verbal communication skills
• Active listening and empathy managing calls
• Decisive decision making
• Enthusiastic, determined and target driven to achieve results individually and as part of a team
• Willingness to learn and ask questions to support in own development
• Computer Literate

Core Benefits

• 25 days holiday plus Bank Holidays and Wellbeing time
• Option to buy/sell holiday
• Monday-Friday working week
• Hybrid working (once reached competency)
• Smart casual dress code
• Pension Scheme
• Progression opportunities
• Annual Awards Night
• Charity fundraising events (in office)
• Annual performance related salary review
• Access to learning and development resources – including LinkedIn Learning, Coursera, Lean Six Sigma training and exams
• Free yearly eye test
• Group Life Assurance & Income Protection
• Private Medical Insurance (optional)
• Employee Assistance Program (EAP)
• Volunteers Week

The opportunity to opt into the following flexible benefits (at a cost to you):

• Cycle to work scheme
• Critical illness insurance
• Dental insurance
• Health screening
• Travel insurance
• Home technology
• Share save scheme
• Give as you earn