Motor Claims Handler

One Call Insurance Ltd.; Doncaster; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Course of Excellence training

Company pension

Canteen / discounted food

Free fitness classes

Company events

Bonus opportunities

Job summary

One Call Insurance Ltd. is seeking a Motor Claims Handler to guide customers through the claims process, offering reassurance and clear communication at every stage.

You will work across specialist departments handling FNOL, repairs, hire vehicles and customer updates, ensuring an excellent service experience. Training is provided with progression opportunities and access to insurance qualifications.

Qualifications

• Strong customer service experience is essential.
• Excellent communication and interpersonal skills.
• Highly organized and detail-focused.
• Training provided for claims handling.

Responsibilities

• Handle FNOL calls for motor claims.
• Arrange vehicle repairs and hire cars.
• Provide updates throughout the claims process.
• Respond to inquiries and ensure a positive customer experience.

Skills

Customer service

Communication

Organised

Problem solving

Team player

Job description

As a Motor Claims Handler, you will guide customers through the claims process, offering reassurance, support, and clear communication at every stage. You will work across specialist departments dealing with FNOL, repairs, hire vehicles, and customer updates.

What You'll Do

• Handle FNOL (First Notification of Loss) calls for new motor claims.
• Arrange vehicle repairs and hire cars for customers.
• Provide updates throughout the repair and claims process.
• Respond to enquiries, resolve concerns, and deliver an excellent customer experience.

What We're Looking For

• Strong customer service attitude with problem-solving skills.
• Great communication and interpersonal skills.
• Highly organised and detail-focused.
• Experience in claims, insurance, or customer service helpful but not required (training provided).

Why Join Us

• Comprehensive training and continuous development.
• Career progression across multiple internal departments.
• Access to Course of Excellence fast-track programme + CII training.
• Supportive team environment.
• Bonus opportunities based on performance and customer outcomes.

Starting at minimum wage with the opportunity to earn an uncapped bonus per month, putting earning into your own hands.

• Company pension
• Canteen / discounted food
• Free fitness classes
• Company events