Motor Claims Handler

Xpert Recruitment Solutions Limited; Stafford; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Death in service

Enhanced maternity/paternity

Excellent holidays

Health care plans

Continuous development

Discounts on social activities

Job summary

Motor Claims Handler in Newcastle under Lyme is a permanent hybrid role offering £26,000–£27,000 per year plus excellent benefits. You will manage a varied portfolio of motor claims, including first- and third-party cases, with autonomy and support from a specialist claims team.

You’ll liaise with customers, insurers and accident management partners, progress claims efficiently, identify fraud indicators, and pursue recoveries while developing your knowledge through training and industry

Qualifications

• Experience in motor insurance claims handling and liability.
• Strong customer service and complaint-resolution skills.
• Knowledge of fraud indicators, recoveries and claims leakage.
• Ability to manage a caseload independently while maintaining confidentiality.

Responsibilities

• Manage a varied caseload of motor claims including first- and third-party cases.
• Investigate liability, resolve disputes and settle claims effectively.
• Provide excellent service to clients and policyholders.
• Identify fraud indicators and pursue recoveries where appropriate.
• Handle complaints professionally and in line with guidelines.
• Collaborate with customers, insurers and partners to progress claims.
• Ensure timely progression and complete mandatory training.

Skills

Motor claims handling

Motor liability

Customer service

Dispute resolution

Fraud awareness

Data protection

Communication

Education

Cert CII (Desirable)

Tools

Multiple claims systems

Job description

Motor Claims Handler
Newcastle under Lyme
Permanent
Monday Friday between 8.30 - 6pm (37.5 hours)
Hybrid working model.
£26,000 - £27,000 per annum + excellent benefits.

Are you an experienced Motor Claims Handler looking for a role with autonomy, variety, and the chance to deepen your knowledge of insurance risks?

We're recruiting on behalf of a respected insurance organisation that is expanding its specialist motor claims function with two new positions.

This is an excellent opportunity for someone with strong motor claims experience who enjoys managing their own caseload while delivering exceptional customer service.

Details

As a Motor Claims Handler, you will manage a diverse portfolio of motor claims, including first-party, third-party, and property damage. You will work independently while being supported by a wider team, ensuring each claim progresses smoothly and efficiently.

You’ll liaise with customers, insurers, accident management companies, and other key stakeholders, taking ownership of both straightforward and more complex cases, including disputes, recoveries, and potential fraud referrals.

This role also offers the opportunity to broaden your expertise through training, qualifications, and exposure to specialist insurance claims.

Key Responsibilities

• Managing a varied caseload of motor claims
• Investigating liability, resolving disputes, and settling claims effectively
• Providing excellent customer service to clients and policyholders
• Identifying fraud indicators and recovery opportunities
• Managing complaints professionally and in line with guidelines
• Collaborating with internal and external partners
• Ensuring accurate, timely progression of all claims
• Completing mandatory compliance and internal training modules
• Potential involvement in credit hire and personal injury claims

What We’re Looking For

Essential

• Previous experience in motor insurance claims handling
• Strong understanding of motor liability
• Experience in customer service and complaint resolution
• Knowledge of fraud, recoveries, and claims leakage
• Ability to manage a caseload independently
• Strong communication and organisational skills
• Good IT skills and the ability to work across multiple systems
• Ability to remain focused and productive during high-volume periods
• Ability to maintain confidentiality and adhere to data protection standards

Desirable

• Cert CII (or working towards it)
• UK driving licence
• Experience in process improvement

Working Environment & Development

This employer is committed to professional development, offering structured one-to-ones, career progression opportunities, and support toward industry qualifications (including Cert CII).

The team culture is customer-focused, positive, and collaborative - ideal for someone who enjoys contributing ideas, learning new skills, and working in a supportive environment.

Excellent benefits such as

• Death in service
• Enhanced maternity/paternity
• Excellent holidays including beach days!
• Health care plans
• Continuous development
• Discounts on social activities and many, many more.