Motor Claims Handler

MPJ Recruitment Ltd; Lancashire; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Hybrid working

Employer pension

20 days holiday + BH

On-site parking

Job summary

MPJ Recruitment Ltd is seeking an experienced Motor Claims Handler in Rochdale. The role involves cradle-to-grave claims handling for insurer scheme claims, from FNOL to settlement, with a focus on accuracy and regulatory compliance. Hybrid working is available after probation, with up to £30,000 DOE.

The position offers progression opportunities and exposure to senior team members in a UK-leading business. Monday-Friday, 9am-5:30pm, based in Rochdale.

Qualifications

• 12+ months experience in motor claims handling.
• Experience with insurers' service level agreements (SLAs).
• Knowledge of FNOL processes and cradle-to-grave claims handling.
• Strong data entry and accurate record-keeping skills.
• Ability to operate within regulatory guidelines and company policies.

Responsibilities

• Manage insurer scheme claims from FNOL to settlement.
• Register and progress new claims efficiently per SLAs.
• Handle enquiries from policyholders, insurers, solicitors, repairers and third parties.
• Maintain accurate, comprehensive claims records and data.
• Manage claims within delegated authority: FNOL, arranging inspections, recovery, and solicitors.
• Ensure all activity complies with regulatory requirements and insurer procedures.
• Identify and escalate complex or high-value claims.
• Undertake other duties as required by the business.
• Maintain a clean, hazard-free working environment.

Skills

FNOL handling

SLA compliance

Claims registration

Stakeholder liaison

Data accuracy

Regulatory compliance

Escalation management

General admin

Health & safety

Job description

Motor Claims Handler

Permanent

Monday-Friday 9am-5:30pm

Rochdale

Up to £30,000 DOE

MPJ Recruitment are proud to be working with a UK leading business based in the Rochdale area, we are looking for experienced motor claims handlers with 12+ months experience working in a similar role. Our client offer excellent progression opportunities with plenty of the senior team coming from this level.

Motor Claims Handler skills:

• Manage insurer scheme claims from first notification of loss (FNOL) through to settlement, providing a comprehensive cradle-to-grave claims handling service.
• Ensure all new claims are registered and progressed efficiently, accurately and in accordance with the insurer's agreed Service Level Agreements (SLAs).
• Handle incoming enquiries from policyholders, insurers, solicitors, repairers and other third parties in a professional, helpful and timely manner.
• Maintain accurate and comprehensive claims records, ensuring all data and correspondence is factually and grammatically correct and complies with agreed SLAs and insurer best-practice guidelines.
• Manage claims within the delegated authority provided by the insurer, including:
  • First Notification of Loss (FNOL)
  • Instructing engineers and arranging vehicle assessments
  • Instructing recovery agents and repairers
  • Liaising with and instructing solicitors where required
  • Managing claims through to an appropriate and timely resolution
• Ensure all claims activity is conducted in line with regulatory requirements, insurer procedures and company policies.
• Identify and escalation complex or high-value claims where they fall outside delegated authority or require further investigation.
• Undertake any other duties and responsibilities reasonably required by the business.
• Maintain a clean, organised and hazard-free working environment in accordance with company health and safety requirements.

Motor Claims Handler Benefits:

• Comprehensive training and on-going support
• Hybrid working available after successful completion of probationary period
• Employer pension contribution
• 20 days holiday plus bank holidays to start
• Lots of fund raising and social events
• In house training and also the chance for progression
• Overtime available (triple pay weekends and evenings)
• Free secured gated parking on site
• Performance based bonus
• Smart casual dress code