Motor - Claims Handler

Davies; Liverpool; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Pension with 5% employee and employer contributions

Funding for professional qualifications

25 days holiday, increasing with service

Flexible working options

The Davies Foundation

Employee Resource Groups

Employee volunteering programme

Pension 5% employee and 5% employer

Life assurance: x4

Cycle to Work Scheme

Lease car salary sacrifice

Job summary

A leading insurance firm in Liverpool seeks Motor Claims Handlers to manage end-to-end motor claims efficiently. This role requires strong problem-solving and customer service skills. Ideal candidates should have significant claims handling experience and knowledge of motor related caselaw, including handling complex claims up to £100k. The position offers a hybrid working environment and various employee benefits including a pension plan and professional development opportunities.

Qualifications

• Significant experience dealing with customer claims and credit hire.
• Excellent knowledge of motor related caselaw.
• Experience with complex claims up to £100k preferred.

Responsibilities

• Manage end-to-end motor claims from initial report to completion.
• Update and maintain a case management system with progress reports.
• Liaise with insurers and engineers to address liability queries.

Skills

Claims handling experience

Customer service skills

Knowledge of motor related caselaw

Problem-solving skills

Job description

Location: Liverpool, England, United Kingdom

Department: Claims Management

Description: Do you have a keen eye for detail and a passion for delivering exceptional customer service?

We are looking for Motor Claims Handlers to join us during an exciting period of growth. In this fast-paced role, you will investigate liability, determine claim progression, and support the recovery of charges. You’ll work across the claims lifecycle, liaising with car body repairers, insurers, and brokers while keeping customers updated via phone and email.

What will you be doing

• Manage end-to-end motor claims from initial report to completion.
• Work closely with work providers, clients, and repairers to ensure timely and efficient repairs.
• Update and maintain a case management system with detailed progress reports.
• Liaise with insurers and engineers to address liability queries and recover costs.
• Provide excellent customer service through effective communication and problem-solving.
• Adhere to strict service level agreements and timelines.

Knowledge and Abilities

Motor – Claims Handler CH3

An experienced claims handler with significant experience dealing with customer claims, credit hire, third party property damage, recoveries and personal injury via the OIC and MOJ portal. Will have an excellent knowledge of motor related caselaw.

Motor – Claims Handler CH4

An experienced claims handler with significant experience dealing with customer claims, high value and complex credit hire, third party property damage, recoveries and personal injury via the OIC and MOJ portal, along with high value complex injury up to £100k. Will have an excellent knowledge of motor related caselaw including Scottish and Northern Irish.

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working; hybrid, work from home or join a collaborative office space
• Dress for your day
• Inclusive employment policies e.g. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and the opportunity to purchase health cash plan and BUPA dental plan

Seniority level

• Executive

Employment type

• Full-time

Job function

• Finance and Sales
• Industries
• Insurance