Motor Claims Handler CH3

Confidential; Liverpool; On-site; GBP 25,000 - 38,000; Full time

Benefits offered by this job

Davies Incentive Plan

25 days holiday

Simply Health Care Cash Plan

WeCare health & wellbeing resources

Pension contributions

Cycle to Work Scheme

Season Ticket Loan

Gym Flex

Discounts at Merlin Attractions

Job summary

Confidential in Liverpool is seeking a Motor Claims Handler for pre-litigated cases up to £25,000 reserve. You will own a caseload, negotiate settlements, and ensure high service standards from inception to settlement.

You will mentor teammates, support colleagues, and contribute to a collaborative, productive team environment in a fast-paced setting.

Qualifications

• > Experience handling motor PI claims under predictive costs regime.
• < Strong knowledge of MOJ Portal (Stages 1 & 2).
• < Solid pre-litigation experience.
• < Experience handling claims outside MOJ and predictive cost regime.
• < Mentoring experience is desirable.
• < Proficiency in MS Word, Excel and email.
• < Excellent attention to detail and negotiation skills.
• < Strong communication and organisational abilities.

Responsibilities

• Managing a caseload of pre-litigated motor claims (including PI) from inception to settlement.
• Handling claims within and outside the MOJ Portal (Stages 1 & 2).
• Working within the predictive costs regime.
• Negotiating settlements to achieve strong commercial outcomes.
• Ensuring accurate data input and file maintenance.
• Communicating clearly and confidently with clients.
• Supporting colleagues to maintain high service levels.
• Acting as a technical referral point for team members.
• Mentoring and supporting new starters.
• Conducting file audits where required.

Skills

Motor claims

MOJ Portal knowledge

Pre-litigation experience

Mentoring

Microsoft Word

Microsoft Excel

Attention to detail

Negotiation skills

Communication skills

Organisational abilities

Collaboration

Job description

Claims Handler - Motor (Pre-Litigation)

Be the expert. Drive results. Make an impact.

Are you an experienced Motor Claims Handler ready to take ownership of your own caseload and make a real difference? We're looking for a confident, detail-driven professional to manage pre-litigated motor claims (up to £25,000 reserve) from inception through to settlement.

If you thrive in a fast-paced environment, enjoy negotiating strong outcomes, and want to mentor and support others along the way - this could be your next move.

The Role

As a Motor Claims Handler, you'll manage a varied caseload of pre-litigated motor claims, including personal injury, from inception to settlement. Ensuring every case is handled efficiently, professionally, and with exceptional service standards.

You'll play a key role in delivering results - not just for clients, but for the wider team.

Why Join Us?

• Take ownership of your own caseload
• Develop your technical expertise
• Play a key mentoring role within the team
• Work in a supportive, collaborative environment
• Be part of a business that values productivity and service excellence

Key Responsibilities

What You'll Be Doing

• Managing a caseload of pre-litigated motor claims (including PI) from inception to settlement
• Handling claims within and outside the MOJ Portal (Stages 1 & 2)
• Working within the predictive costs regime
• Negotiating settlements to achieve strong commercial outcomes
• Ensuring accurate data input and file maintenance
• Communicating clearly and confidently with clients
• Supporting colleagues to maintain consistently high service levels
• Acting as a technical referral point for team members
• Mentoring and supporting new starters
• Conducting file audits where required

Skills, Knowledge & Expertise

What We're Looking For

You’ll ideally bring:

• Experience handling motor PI claims under the predictive costs regime
• Strong knowledge of the MOJ Portal (Stages 1 & 2)
• Solid pre-litigation experience
• Experience handling claims outside the MOJ and predictive cost regime
• Previous mentoring experience (desirable)
• Strong working knowledge of Microsoft Word, Excel, and email
• Excellent attention to detail
• Confident negotiation skills
• Outstanding communication skills
• Strong organisational abilities
• A collaborative mindset and willingness to support others

If you're ready to take the driver's seat in your claims career and be recognised for your expertise and leadership, we'd love to hear from you.

Job Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service - after 1 years' service
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme
• Tech Scheme
• Season Ticket Loan
• Gym Flex
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

after successfully completing probation