Technical Claims Handler – Motor

MPL Claims Management; Colchester; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Office parking

Birthday/holiday benefits

Social events

Wellbeing & health perks

Professional development

Hybrid work

Job summary

MPL Claims, based in Colchester, is a tech-led motor claims specialist focused on smooth, customer-friendly processes. We handle a portfolio of motor claims including third-party property damage, credit hire, and personal injury, using our own claims management systems to improve outcomes.

We are looking for a skilled Technical Claims Handler who combines attention to detail with strong communication to deliver high-quality service, manage reserves, and support team training in a hybrid working

Qualifications

• Previous experience in motor claims handling is essential.
• Exposure to repair, credit hire, and total loss cases.
• Strong analytical and problem-solving skills with great attention to detail.
• Excellent verbal and written communication skills.
• A customer-first mindset and a genuine passion for delivering outstanding service.
• Positive, proactive attitude with the ability to adapt and work well under pressure.
• Experience dealing with complaints.

Responsibilities

• Manage a dedicated caseload of motor claims, including technical referrals and escalations.
• Communicate professionally with customers, insurers, suppliers, and partners via phone, email, and written correspondence.
• Analyse, assess, and interpret information relevant to each claim to drive fair and accurate outcomes.
• Stay up to date with relevant legislation and industry best practices.
• Set and maintain appropriate financial reserves throughout the claim’s lifecycle.
• Support with coaching and training of team members when required.
• Leverage cutting-edge claims management systems to streamline processing time and reduce overall claim costs.
• Build and maintain strong client relationships through consistent, high-quality service.

Skills

Motor claims handling

Analytical skills

Communication skills

Customer-focused

Tools

Claims management software

Job description

At MPL Claims, we are passionate about making the claims process smoother, smarter, and more customer friendly. We are a tech-led business that designs and builds our own claims management solutions from the ground up. Our innovative platform helps us deliver a modern, seamless experience for customers while maintaining efficiency and cost-effectiveness for our partners.

The Opportunity

We are looking for a skilled and detail-oriented Technical Claims Handler to join our growing Motor claims team. You will play a key role in supporting us through the handling of your own portfolio of claims across third-party property damage, credit hire, personal injury and client specific processes. This is an excellent opportunity for someone with motor claims experience who is passionate about delivering a first-class service while handling complex, technical claims.

Key Responsibilities

• Manage a dedicated caseload of motor claims, including technical referrals and escalations.
• Communicate professionally with customers, insurers, suppliers, and partners via phone, email, and written correspondence.
• Analyse, assess, and interpret information relevant to each claim to drive fair and accurate outcomes.
• Stay up to date with relevant legislation and industry best practices.
• Set and maintain appropriate financial reserves throughout the claim’s lifecycle.
• Support with coaching and training of team members when required.
• Leverage cutting-edge claims management systems to streamline processing time and reduce overall claim costs.
• Build and maintain strong client relationships through consistent, high-quality service.

What we are looking for

• Previous experience in motor claims handling is essential
• Exposure to repair, credit hire, and total loss cases.
• Strong analytical and problem-solving skills with great attention to detail.
• Excellent verbal and written communication skills.
• A customer-first mindset and a genuine passion for delivering outstanding service.
• Positive, proactive attitude with the ability to adapt and work well under pressure.
• Experience dealing with complaints.

What we offer

• Modern Colchester city centre office space, with free onsite parking available 7 days per week.
• Additional paid day leave for your birthday, option to purchase more holiday and holiday which increases with length of service.
• Summer and winter socials.
• Wellbeing package including free PT sessions, private medical insurance & health cash back plan.
• Professional qualifications along with continual professional development.
• Hybrid opportunities are available in line with our hybrid working policy.