Trainee Field Service Engineer - Remote IT Support & Training

Apogee Corporation*; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading technology organization in Scotland seeks an IT service engineer to maintain high standards of service for business equipment. The role involves conducting repair visits, diagnosing faults, and managing part inventories. Candidates should have experience with MFD printers and strong customer service skills. Full remote work is supported, with periodic office attendance for training. Various benefits including 33 days of holiday and professional development opportunities are offered.

Benefits

Flexible working options

33 days holiday including bank holidays

Employee Assistance Programme

Discounted gym membership

Life assurance 4× salary

Professional development sponsorship

Employee social events

Flu vaccinations

Qualifications

• Experience as an engineer on MFD printers.
• Strong IT skills for networking and scanning setup.
• Excellent customer service and presentable appearance.

Responsibilities

• Conduct service visits and address service calls.
• Repair business equipment and perform fault diagnosis.
• Manage inventory of spare parts and consumables.

Skills

MFD printers experience

IT knowledge for networking devices

Customer service skills

Target-driven experience

Professional appearance

Willingness to train on new products

Job description

A leading technology organization in Scotland seeks an IT service engineer to maintain high standards of service for business equipment. The role involves conducting repair visits, diagnosing faults, and managing part inventories. Candidates should have experience with MFD printers and strong customer service skills. Full remote work is supported, with periodic office attendance for training. Various benefits including 33 days of holiday and professional development opportunities are offered.