Trainee Customer Service Advisor – Community & Library Roles

Dumfries and Galloway Council; Scotland; Presencial; GBP 18.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Vivup discounts

Local Government Pension Scheme (Scot)

Cycle-to-Work scheme

Training & development

Descripción de la vacante

Dumfries and Galloway Council invites applications for a Trainee Customer Service Advisor. This role supports the Customer Services Department across communities, libraries, heritage services, and vital registrations, with training leading to a Customer Service Diploma and professional library status.

Ideal for school/college leavers or career changers, the post requires a driving licence (preferred) and willingness to travel between sites in Newton Stewart, Whithorn and Wigtown.

Formación

• Qualifications to SCQF Level 4 (National 4).
• Ability to talk to people.
• Desire to develop yourself.

Responsabilidades

• Assist with a range of customer-facing tasks across communities, libraries, and registration services.
• Support customers in person, over the phone, and online as part of a busy customer services team.
• Contribute to delivering BookBug sessions and distributing community resources.
• Travel between Wigtownshire sites (Newton Stewart, Whithorn, Wigtown) as needed.

Conocimientos

Communication

People skills

Teamwork

Educación

SCQF Level 4 (National 4)

Descripción del empleo

Dumfries and Galloway Council invites applications for a Trainee Customer Service Advisor. This role supports the Customer Services Department across communities, libraries, heritage services, and vital registrations, with training leading to a Customer Service Diploma and professional library status.

Ideal for school/college leavers or career changers, the post requires a driving licence (preferred) and willingness to travel between sites in Newton Stewart, Whithorn and Wigtown.