Trainee Customer Service Advisor - DGA13836

Dumfries and Galloway Council; Annan; Vor Ort; GBP 18.000 - 21.000; Vollzeit

Benefits dieser Stelle

Vivup platform discounts

LGPS discounts

Cycle-to-Work

Wellbeing support

Zusammenfassung

Dumfries and Galloway Council is recruiting a Trainee Customer Service Advisor to support our Customer Services Department across the Annandale and Eskdale area, with sites in Annan, Moffat, Lockerbie, Lochmaben, Gretna and more. The role includes training to sit the Registrar of births, deaths and marriages qualification and delivering frontline services to the community.

This opportunity is ideal for school or college leavers or those seeking a career change, and travel between sites is

Qualifikationen

• Qualifications to SCQF Level 4 (National 4).
• Ability to talk to people and build rapport.
• Desire to develop yourself and progress.

Aufgaben

• Support frontline customer services in local communities.
• Assist with ceremonies and registrations as part of service delivery.
• Assist with library services, BookBug sessions and related tasks.

Kenntnisse

Communication skills

Interpersonal skills

Customer focus

Ausbildung

SCQF Level 4 (National 4)

Jobbeschreibung

Trainee Customer Service Advisor - DGA13836

Trainee Customer Service Advisor (4) (19/351) (19/338) (19/340) (19/355)

Annandale and Eskdale

Are you looking for a career working with people?

An exciting opportunity is available to join the Customer Services Department of Dumfries and Galloway Council as a Trainee Customer Service Advisor.

All you need are qualifications to SCQF Level 4 (National 4), the ability to talk to people, and a desire to develop yourself. If you have this and oodles of enthusiasm and positivity, then we want to hear from you.

This is an ideal opportunity to build yourself a career in a customer-focused and forward-thinking environment. We'll provide all training which includes supporting you to sit the professional qualification to become a Registrar of births, deaths and marriages in Scotland.

These roles are ideally suited to school, college leavers, and those looking for a career change.

Our Customer Services Department works in the heart of our local communities delivering face to face customer services, libraries, heritage services, and registration for births, deaths, and marriages.

To give you a sense of the role, in a typical day you can go from registering a birth, conducting a marriage, delivering BookBug sessions, to giving out food parcels and library books. So, if you love variety in your day and can see yourself at the heart of a community supporting people through the best and worst life events, we want to hear from you.

These posts will be based in the Annandale and Eskdale area of the region working in our sites in Annan, Moffat, Lockerbie, Lochmaben, Lockerbie, Eastriggs and the home of weddings in Gretna. As a result, the ability to travel between these sites is an essential requirement of the role which means a current driving licence is desirable. However, if you have a disability which precludes you from holding a driving licence consideration will be given if alternative transport can be arranged.

Successful candidates will need to be available for an Assessment Centre to be held on Wednesday 2nd December 2026 at Lockerbie Customer Service Centre. All candidates invited to the assessment centre will be provided with all topics and questions in advance.

The expected start date for these positions is February 2027.

Requirements

This post is subject to a Baseline Personnel Security Standards check, and this includes candidate vetting through Disclosure Scotland.

With an exciting benefits package, working for Dumfries and Galloway Council supports you to invest in your own health and wellbeing. Employees have access to our bespoke Vivup platform with over 800 discounts on everyday essentials from top UK retailers, restaurants, utility providers and more. Employees also get access to membership of

The Local Government Pension Scheme (Scotland) exclusive discounts from local businesses, a Cycle-to-Work scheme, financial support from My Money Matters, and guidance from our trained Wellbeing Champions.

Here at Dumfries and Galloway Council we are committed to equality, diversity and equal opportunity with our values, which include treating everyone with dignity, fairness and respect, driving us to tackle inequality. We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation.

For further information please contact:

For further information please contact Pamela Stuart, Team Leader, 030 33 33 3004,