Trainee Customer Service Advisor - DGA13838

Dumfries and Galloway Council; Scotland; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Vivup discounts

Local Government Pension Scheme (Scot)

Cycle-to-Work scheme

Training & development

Job summary

Dumfries and Galloway Council invites applications for a Trainee Customer Service Advisor. This role supports the Customer Services Department across communities, libraries, heritage services, and vital registrations, with training leading to a Customer Service Diploma and professional library status.

Ideal for school/college leavers or career changers, the post requires a driving licence (preferred) and willingness to travel between sites in Newton Stewart, Whithorn and Wigtown.

Qualifications

• Qualifications to SCQF Level 4 (National 4).
• Ability to talk to people.
• Desire to develop yourself.

Responsibilities

• Assist with a range of customer-facing tasks across communities, libraries, and registration services.
• Support customers in person, over the phone, and online as part of a busy customer services team.
• Contribute to delivering BookBug sessions and distributing community resources.
• Travel between Wigtownshire sites (Newton Stewart, Whithorn, Wigtown) as needed.

Skills

Communication

People skills

Teamwork

Education

SCQF Level 4 (National 4)

Job description

Trainee Customer Service Advisor - DGA13838

Trainee Customer Service Advisor (19/323)

Are you looking for a career working with people?

An exciting opportunity is available to join the Customer Services Department of Dumfries and Galloway Council as a Trainee Customer Service Advisor.

All you need are qualifications to SCQF Level 4 (National 4), the ability to talk to people, and a desire to develop yourself. If you have this and oodles of enthusiasm and positivity, then we want to hear from you.

This is an ideal opportunity to build yourself a career in a customer-focused and forward-thinking environment. We’ll provide all training which includes supporting you to complete a Customer Service Diploma (in partnership with Dumfries and Galloway College) as well as Chartered Institute of Library and Information Professionals associate membership, helping you progress towards professional librarian status.

These roles are ideally suited to school, college leavers, and those looking for a career change.

Our Customer Services Department works in the heart of our local communities delivering face to face customer services, libraries, heritage services, and registration for births, deaths, and marriages.

To give you a sense of the role, in a typical day you can go from registering a birth, conducting a marriage, delivering BookBug sessions, to giving out food parcels and library books. So, if you love variety in your day and can see yourself at the heart of a community supporting people through the best and worst life events, we want to hear from you.

These posts will be based in the Wigtownshire area of the region working in our sites in Newton Stewart, Whithorn, and Wigtown. As a result, the ability to travel between these sites is an essential requirement of the role which means a current driving licence is desirable. However, if you have a disability which precludes you from holding a driving licence consideration will be given if alternative transport can be arranged.

Successful candidates will need to be available for Assessment Centres taking place the week beginning 30

th November 2026. All candidates invited to the assessment centre will be provided with all topics and questions in advance.

This post is subject to a Baseline Personnel Security Standards check, and this includes candidate vetting through Disclosure Scotland.

The expected start date for these positions is February 2027.

Requirements

With an exciting benefits package, working for Dumfries and Galloway Council supports you to invest in your own health and wellbeing. Employees have access to our bespoke Vivup platform with over 800 discounts on everyday essentials from top UK retailers, restaurants, utility providers and more. Employees also get access to membership of

The Local Government Pension Scheme (Scotland) exclusive discounts from local businesses, a Cycle-to-Work scheme, financial support from My Money Matters, and guidance from our trained Wellbeing Champions.

Here at Dumfries and Galloway Council we are committed to equality, diversity and equal opportunity with our values, which include treating everyone with dignity, fairness and respect, driving us to tackle inequality. We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation.

For further information please contact:

For further information please contact Jason Ward, Team Leader, 030 33 33 3004,