Trainee Customer Service Advisor - DGA13837

Dumfries and Galloway Council; Stranraer; Vor Ort; GBP 18.000 - 23.000; Vollzeit

Benefits dieser Stelle

Vivup discounts

Local Government Pension Scheme (Scot)

Cycle-to-Work scheme

Wellbeing Champions guidance

Discounts from local businesses

Zusammenfassung

Dumfries and Galloway Council invites applications for a Trainee Customer Service Advisor based in Stranraer and Port William. The role focuses on face-to-face customer service across libraries, registrations, and community support, with training leading to a professional registrar qualification.

The post is ideal for school or college leavers and those seeking a career change, with travel between sites and a driving licence considered an asset.

Qualifikationen

• Qualifications to SCQF Level 4 (National 4)
• Ability to talk to people and engage
• Desire to develop yourself and progress
• Training included to sit the Registrar qualification in Scotland.

Aufgaben

• Register births and conduct marriages as part of daily duties.
• Deliver BookBug sessions and provide library services.
• Distribute food parcels and library books within communities.
• Support customers in person at Stranraer and Port William sites.

Kenntnisse

Communication skills

People skills

Ausbildung

SCQF Level 4 (National 4)

Jobbeschreibung

Trainee Customer Service Advisor - DGA13837

Trainee Customer Service Advisor (19/322)

Stranraer and Port William

Are you looking for a career working with people?

An exciting opportunity is available to join the Customer Services Department of Dumfries and Galloway Council as a Trainee Customer Service Advisor.

All you need are qualifications to SCQF Level 4 (National 4), the ability to talk to people, and a desire to develop yourself. If you have this and oodles of enthusiasm and positivity, then we want to hear from you.

This is an ideal opportunity to build yourself a career in a customer-focused and forward-thinking environment. We'll provide all training which includes supporting you to to sit the professional qualification to become a Registrar of births, deaths and marriages in Scotland.

These roles are ideally suited to school, college leavers, and those looking for a career change.

Our Customer Services Department works in the heart of our local communities delivering face to face customer services, libraries, heritage services, and registration for births, deaths, and marriages.

To give you a sense of the role, in a typical day you can go from registering a birth, conducting a marriage, delivering BookBug sessions, to giving out food parcels and library books. So, if you love variety in your day and can see yourself at the heart of a community supporting people through the best and worst life events, we want to hear from you.

These posts will be based in the Wigtownshire area of the region working in our sites in Stranraer and Port William. As a result, the ability to travel between these sites is an essential requirement of the role which means a current driving licence is desirable. However, if you have a disability which precludes you from holding a driving licence consideration will be given if alternative transport can be arranged.

Successful candidates will need to be available for Assessment Centres taking place the week beginning 30

th November 2026. All candidates invited to the assessment centre will be provided with all topics and questions in advance.

The expected start date for these positions is February 2027.

Requirements

This post is subject to a Baseline Personnel Security Standards check, and this includes candidate vetting through Disclosure Scotland.

With an exciting benefits package, working for Dumfries and Galloway Council supports you to invest in your own health and wellbeing. Employees have access to our bespoke Vivup platform with over 800 discounts on everyday essentials from top UK retailers, restaurants, utility providers and more. Employees also get access to membership of

The Local Government Pension Scheme (Scotland) exclusive discounts from local businesses, a Cycle-to-Work scheme, financial support from My Money Matters, and guidance from our trained Wellbeing Champions.

Here at Dumfries and Galloway Council we are committed to equality, diversity and equal opportunity with our values, which include treating everyone with dignity, fairness and respect, driving us to tackle inequality. We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation.

For further information please contact:

For further information please contact Jason Ward, Team Leader, 030 33 33 3004,