Trainee Customer Service Advisor - DGA13833

Dumfries and Galloway Council; Dumfries; Vor Ort; GBP 18.000 - 24.000; Vollzeit

Benefits dieser Stelle

Vivup discounts

LGPS discounts

Cycle-to-Work scheme

Wellbeing champions

Zusammenfassung

Dumfries and Galloway Council is hiring a Trainee Customer Service Advisor in the Dumfries area. The role focuses on face-to-face customer services across libraries, heritage services and registration for births, deaths and marriages.

Training includes a Customer Service Diploma and professional librarian status progression. Ideal for school/college leavers or career changers, with opportunities to develop through the council’s support and benefits packages.

Qualifikationen

• SCQF Level 4 (National 4) qualification.
• Ability to talk to people and provide good customer service.
• Willingness to develop through training and a Customer Service Diploma.
• Full driving licence desirable due to travel between sites.

Aufgaben

• Interact with customers in person at council sites (Dumfries, libraries, registration services).
• Support Library and information services (BookBug sessions, family history queries).
• Assist with Blue Badge applications and distribute food parcels and library books.
• Travel between Dumfries sites as required.

Kenntnisse

People communication

Customer service

Telephone skills

Teamwork

Ausbildung

SCQF Level 4 (National 4)

Tools

Driving licence (desirable)

Jobbeschreibung

Trainee Customer Service Advisor - DGA13833

Trainee Customer Service Advisor (2) (18/883)

Dumfries

Are you looking for a career working with people?

An exciting opportunity is available to join the Customer Services Department of Dumfries and Galloway Council as a Trainee Customer Service Advisor.

All you need are qualifications to SCQF Level 4 (National 4), the ability to talk to people, and a desire to develop yourself. If you have this and oodles of enthusiasm and positivity, then we want to hear from you.

This is an ideal opportunity to build yourself a career in a customer-focused and forward-thinking environment. We’ll provide all training which includes supporting you to complete a Customer Service Diploma (in partnership with Dumfries and Galloway College) as well as Chartered Institute of Library and Information Professionals associate membership, helping you progress towards professional librarian status.

These roles are ideally suited to school, college leavers, and those looking for a career change.

Our Customer Services Department works in the heart of our local communities delivering face to face customer services, libraries, heritage services, and registration for births, deaths, and marriages.

To give you a sense of the role, in a typical day you can go from completing a Blue Badge application, delivering BookBug sessions, helping with family history queries, to giving out food parcels and library books. So, if you love variety in your day and can see yourself at the heart of a community supporting people through the best and worst life events, we want to hear from you.

These posts will be based in the Dumfries area of the region working in our sites in Dumfries at Georgetown, Lochthorn and the flagship historic Ewart Library. As a result, the ability to travel between these sites is an essential requirement of the role which means a current driving licence is desirable. However, if you have a disability which precludes you from holding a driving licence consideration will be given if alternative transport can be arranged.

Successful candidates will need to be available for Assessment Centres taking place the week beginning 30

th November 2026. All candidates invited to the assessment centre will be provided with all topics and questions in advance.

The expected start date for these positions is February 2027.

Requirements

This post is subject to a Baseline Personnel Security Standards check, and this includes candidate vetting through Disclosure Scotland.

With an exciting benefits package, working for Dumfries and Galloway Council supports you to invest in your own health and wellbeing. Employees have access to our bespoke Vivup platform with over 800 discounts on everyday essentials from top UK retailers, restaurants, utility providers and more. Employees also get access to membership of

The Local Government Pension Scheme (Scotland) exclusive discounts from local businesses, a Cycle-to-Work scheme, financial support from My Money Matters, and guidance from our trained Wellbeing Champions.

Here at Dumfries and Galloway Council we are committed to equality, diversity and equal opportunity with our values, which include treating everyone with dignity, fairness and respect, driving us to tackle inequality. We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation.

For further information please contact:

For further information please contact Anne Rinaldi, Heritage Officer, 030 33 33 3004,