Trainee Customer Service Advisor - DGA13836

Dumfries and Galloway Council; Scotland; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Vivup discounts

LGPS Scotland

Cycle-to-Work scheme

Job summary

Dumfries and Galloway Council's Customer Services team is seeking a Trainee Customer Service Advisor in the Annandale and Eskdale area. The role carries a Band 3 salary of £26,187–£26,637 and requires SCQF Level 4 qualifications, with a focus on communication and helping the public.

Training will prepare you to sit the Registrar of births, deaths and marriages qualification. Successful candidates will work across multiple sites (Annan, Moffat, Lockerbie, Lochmaben, Gretna) with travel between

Qualifications

• Requires SCQF Level 4 (National 4).
• Ability to talk to people and provide customer-focused service.
• Enthusiasm and commitment to develop a career in local government.

Responsibilities

• Register births and conduct marriages.
• Deliver BookBug sessions.
• Distribute food parcels and library books.
• Support customers across local sites in Annandale and Eskdale.

Skills

Communication skills

People person

Driving licence desirable

Education

SCQF Level 4 (National 4)

Job description

Job Description

Trainee Customer Service Advisor (4) (19/351) (19/338) (19/340) (19/355)

Annandale and Eskdale

Band 3 £26,187 - £26,637

Are you looking for a career working with people?

An exciting opportunity is available to join the Customer Services Department of Dumfries and Galloway Council as a Trainee Customer Service Advisor.

All you need are qualifications to SCQF Level 4 (National 4), the ability to talk to people, and a desire to develop yourself. If you have this and oodles of enthusiasm and positivity, then we want to hear from you.

This is an ideal opportunity to build yourself a career in a customer-focused and forward-thinking environment. We’ll provide all training which includes supporting you to sit the professional qualification to become a Registrar of births, deaths and marriages in Scotland.

These roles are ideally suited to school, college leavers, and those looking for a career change.

Our Customer Services Department works in the heart of our local communities delivering face to face customer services, libraries, heritage services, and registration for births, deaths, and marriages.

To give you a sense of the role, in a typical day you can go from registering a birth, conducting a marriage, delivering BookBug sessions, to giving out food parcels and library books. So, if you love variety in your day and can see yourself at the heart of a community supporting people through the best and worst life events, we want to hear from you.

These posts will be based in the Annandale and Eskdale area of the region working in our sites in Annan, Moffat, Lockerbie, Lochmaben, Lockerbie, Eastriggs and the home of weddings in Gretna. As a result, the ability to travel between these sites is an essential requirement of the role which means a current driving licence is desirable. However, if you have a disability which precludes you from holding a driving licence consideration will be given if alternative transport can be arranged.

Successful candidates will need to be available for an Assessment Centre to be held on Wednesday 2 nd December 2026 at Lockerbie Customer Service Centre. All candidates invited to the assessment centre will be provided with all topics and questions in advance.

The expected start date for these positions is February 2027.

Requirements

This post is subject to a Baseline Personnel Security Standards check, and this includes candidate vetting through Disclosure Scotland.

With an exciting benefits package, working for Dumfries and Galloway Council supports you to invest in your own health and wellbeing. Employees have access to our bespoke Vivup platform with over 800 discounts on everyday essentials from top UK retailers, restaurants, utility providers and more. Employees also get access to membership of The Local Government Pension Scheme (Scotland) exclusive discounts from local businesses, a Cycle-to-Work scheme, financial support from My Money Matters, and guidance from our trained Wellbeing Champions.

Here at Dumfries and Galloway Council we are committed to equality, diversity and equal opportunity with our values, which include treating everyone with dignity, fairness and respect, driving us to tackle inequality. We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation.

For further information please contact:

For further information please contact Pamela Stuart, Team Leader, 030 33 33 3004, [e-mail]