Traffic Office Operator

Manpower; Southend-on-Sea; On-site; GBP 15,000; Full time

Job summary

A logistics and transportation service provider is looking for a Traffic Office Operator in West Thurrock. The role includes overseeing transport operations, coordinating with drivers and management, and ensuring compliance with industry regulations. Ideal candidates will have strong communication skills and experience in logistics. This full-time position offers a pay rate of £14.65 per hour and opportunities for career growth in a dynamic environment.

Benefits

Competitive pay rate and benefits

Opportunities for career growth

Supportive team environment

Responsibilities

• Prepare work for drivers and provide pre-briefing.
• Coordinate on-site transport operations efficiently.
• Collaborate with line management for cost control.
• Provide daily reports on customer KPIs.
• Implement and adjust customer transportation plans.
• Ensure compliance with working time directive regulations.
• Act as the first point of contact for drivers.

Skills

Experience in transport operations or logistics

Excellent communication skills

Strong working knowledge of Microsoft Office

Problem-solving ability

Attention to detail

Knowledge of industry regulations

Tools

Microsoft Excel

Microsoft Outlook

Job description

Overview

Traffic Office Operators
Location: West Thurrock
Shifts: 4 on, 4 off, 18:00 start
Pay Rate: £14.65 per hour

We are seeking a dynamic and organized Transport Operations Coordinator to oversee daily transport operations, ensure smooth coordination between drivers and management, and meet both customer and company expectations.

Our client is a third-party provider of transportation and logistics services that offers a range of services from Drayage, Global freight forwarding & Full truckload transport. The company is committed to environmental sustainability and works with customers to create action plans to reduce emissions.

Key Responsibilities

• Driver Coordination: Prepare work for drivers and provide pre-briefing at the start of their shifts to ensure clarity on tasks and expectations.
• Transport Operations Management: Coordinate on-site transport operations to meet both customer and company requirements efficiently.
• Cost Control: Collaborate with line management to ensure the effective use of customer vehicles and subcontractors, minimizing costs while maximizing operational efficiency.
• Reporting and Analysis: Provide daily reports on customer KPIs (Key Performance Indicators) and volume calculations to monitor performance.
• Plan Execution & Problem-Solving: Implement customer transportation plans, adjusting as needed to prevent stock-outs and ensure smooth operations.
• Compliance & Safety: Ensure all drivers are compliant with working time directive regulations. Report any accidents or incidents in a timely manner, keeping management and the customer informed.
• First Line of Communication: Act as the first point of contact for the driver workforce, addressing their concerns and ensuring effective communication across the team.

Qualifications & Skills

• Experience: Previous experience in transport operations or logistics is preferred, especially in fast-paced environments.
• Communication: Excellent communication skills are essential, as you will liaise regularly with drivers, management, and customers.
• Technical Proficiency: Strong working knowledge of Microsoft Office, particularly Excel and Outlook, for reporting and communication.
• Problem-Solving: Ability to adapt and adjust in real-time to meet customer needs and minimize disruptions.
• Attention to Detail: Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously.
• Compliance Awareness: Knowledge of industry regulations, including working time directives and safety protocols.

Benefits

• Competitive pay rate and benefits
• Opportunities for career growth and development
• Work in a dynamic, fast-paced environment with a supportive team

Job Details

• Job Title: Traffic Office Operator
• Company: Manpower
• Location: West Thurrock
• Posted: Sep 19th 2025
• Closes: Oct 20th 2025
• Sector: Other
• Contract: Temporary
• Hours: Full Time