Traffic Office Manager

Royal Mail Group; Greater London; On-site; GBP 39,000 - 42,000; Full time

Job summary

A major postal service provider in Greater London is seeking a Traffic Office Manager to lead a team of drivers at the Greenford Mail Centre. This full-time, permanent role involves ensuring operational compliance, fostering relationships with stakeholders, and overseeing effective transport office operations. Candidates should have strong leadership, communication skills, and a focus on customer service. The position includes a salary up to £41,982, 10% bonus potential, and significant career development opportunities.

Benefits

25 days annual leave

Generous pension

CPC qualification support

Qualifications

• Strong leadership abilities with a focus on team motivation and successful strategies.
• Excellent communication skills for stakeholder management.
• Flexible and able to work under pressure effectively.

Responsibilities

• Lead a team of around 50 drivers to enhance transport office effectiveness.
• Ensure compliance with business policies and operational efficiency.
• Build effective relationships with key stakeholders to improve service.

Skills

Leadership

Communication

Flexibility

Customer focus

Improvement mindset

Job description

Job reference number 332705

Traffic Office Manager, Greenford Mail Centre

Salary: £39,069 - £41,982 (dependent on experience), 10% bonus potential, 25 days annual leave and generous pension

Full time

Monday to Friday Night Shift 22:00 - 06:00

Permanent

Greenford VOC

This is an exciting time to join Royal Mail as we're in the process of transforming towards a parcel led business. At the heart of this will be our National Distribution operation who move our parcels across a vast network throughout the UK. As a Transport Office Manager, you'll facilitate the effective running of our transport office at Greenford Mail Centre.

What does the role involve?

Reporting to the Distribution Manager, as a Transport Office Manager you will lead and inspire a front‑line team of around 50 drivers of large goods vehicles (18 tn and above). You'll professionalise distribution, ensuring operational work plans are achieved and that our pipeline optimises the flow of parcels and mail, while maintaining compliance with business policies, national work plan and Standard Operating Procedures.

You will deliver results and a better service to our customers through your team by demonstrating trust in all colleagues. Using your excellent communication, influencing and stakeholder management skills, you'll build effective relationships with key stakeholders, both internally and externally. You will achieve this working closely alongside our trade union representatives, by working together and delivering a great service every day, we can provide a first‑class customer experience.

What skills and experience are we looking for?

As this is an extremely interesting and varied role, we are looking for candidates who are flexible, can work under pressure and possess excellent leadership and communication skills. As a leader within the business, you must demonstrate evidence on your CV of the following:

• Leadership Focus: Ensures the basics are right, takes a 'one company' approach, creates positive energy, implements strategy, takes account of relevant issues. Uses platforms to recognise superstars, appeals to both the heart and the brain when communicating.
• People Focus: Understands the value of diversity & inclusion, uses delegation, coaching, empowerment and feedback, identifies and develops talent, collaborates, takes time to know and understand others needs and perspectives, ensures a supportive environment where achievements are recognised.
• Resilience Focus: Is approachable, provides reassurance to others, agile in adapting to new challenges, communicates regularly and informally, deals with ambiguity, is positive and realistic even under pressure.
• Achievement Focus: Ensures 'best day every day' by implementing standards of excellence, asks questions of others, shares learning, provides guidance. Builds confident teams using a coaching style and ensures others are held accountable. Uses resources to ensure delivery. Keeps promises. Is trusted by teams and colleagues.
• Improvement Focus: Implements transformation, reduces costs and ensures value for money, embraces innovative work practices, makes rational and informed decisions, identifies improvements to ways of working across areas of the business, implements new processes and services to meet changing customer needs.
• Customer Centric Focus: Implements a customer‑first culture, introduces ways to improve the customer experience, puts the customer at the heart of decision making, monitors goals for customer service, promotes investment and change which improves the end to end customer experience.

Shift patterns

Monday to Friday Night shift 22:00 - 06:00; flexibility is required and ability to perform extra hours if operationally needed.

Application process

If you are interested in applying, please complete your application online and submit your current CV.

Please note

If you are currently employed by Royal Mail, you must apply via the internal careers site; your application will not be processed accordingly.

Assessment process

Your face‑to‑face assessment is designed to enable you to showcase your suitability for management positions within Royal Mail. You will take part in a capability‑based interview and a short management scenario exercise; more details of which will be provided on the day.

Benefits

In return, we offer an excellent salary and benefits package including an opportunity to gain a recognised CPC qualification. This will be an excellent opportunity for you to develop your managerial skills and you will be supported for future career development.

About Us

Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we'll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

Closing Date

13th January 2026.

Interviews expected

Monday 9th & Tuesday 10th February