Trade Sales Manager

Selco Builders Warehouse; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading builders merchant in Birmingham seeks a dedicated professional to lead their Sales Desk. The successful candidate will oversee daily operations, drive sales targets, and ensure exceptional customer service. Responsibilities include managing the trade sales team, fostering collaboration, and meeting profitability goals while promoting products effectively. This role is vital for driving commercial success and developing strong relationships with customers. Ideal for candidates eager to inspire a team in a fast-paced environment, this position offers a pivotal role in the store's success.

Responsibilities

• Oversee the daily operation of the sales desk ensuring best-in-town service
• Drive the implementation of the store's sales plan
• Champion customer service excellence across the team
• Maximise upsell opportunities and ensure strong product promotion
• Lead the team to meet store profitability and margin targets
• Manage the quote bank and Customer Contact platform
• Understand and respond to local customer needs
• Monitor customer accounts and identify growing members
• Line manage the trade sales team and manage performance
• Inspire and motivate your team daily creating a culture of collaboration

Job description

What You'll Be Doing

Leading the Sales Desk

• Oversee the daily operation of the sales desk, ensuring best‑in‑town service and smooth running of all activities
• Drive the implementation of the store's sales plan, aligning the team to deliver against key sales and margin targets
• Champion customer service excellence across the team, meeting service level agreements for in‑person and telephone support
• Maximise upsell opportunities and ensure strong product promotion, including monthly offers and direct orders

Driving Commercial Success

• Lead the team to meet store profitability and margin targets through sound commercial decisions
• Manage the quote bank and Customer Contact platform, supporting the team to improve conversion rates and achieve sales goals
• Understand and respond to local customer needs, developing effective business‑to‑business relationships
• Monitor customer accounts, identify growing members, and work with the team to grow new business and retain key clients

Empowering and Developing the Team

• Line manage the trade sales team—defining and assigning tasks, managing performance, and coaching for improvement
• Inspire and motivate your team daily, creating a culture of collaboration, trust, and personal accountability