Trade Counter Assistant / Driver

Eurocell Plc; Metropolitan Borough of Solihull; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading building materials supplier is looking for a Trade Counter Assistant in Solihull. This role involves meeting sales targets, delivering excellent customer service, and assisting in branch operations. Applicants should have a valid driving license and ideally some experience in a related trade or retail environment. The position offers competitive pay and a range of benefits, including healthcare and a generous holiday allowance, while fostering a supportive and team-oriented workplace.

Benefits

Healthcare Cash Plan

3x Salary Life Assurance

Staff Discount

25 days holiday plus statutory holidays

Company Pension Plan

Qualifications

• Passion for exceptional customer service and achieving business targets.
• Hands-on customer-focused approach, proactively engaging with potential customers.
• Ability to work in a small team, occasionally alone.

Responsibilities

• Responsible for trade counter sales and achieving sales targets.
• Provide exceptional customer service and support.
• Plan routes and operate delivery vehicles safely.

Skills

Customer service

Sales skills

Organizational skills

Teamwork

IT skills

Education

Valid driving license

FLT license

Experience in trade/retail

Tools

MS Office

SAP

Job description

Job Overview

Our Trade Counter Assistants are hands‑on, lead by example, and work closely with the Branch Manager and Branch Supervisor in day‑to‑day branch operations.

Responsibilities

• Responsible for trade counter sales to achieve sales targets, confidently communicating product knowledge to customers.
• Provide exceptional customer service and support to new and existing customers.
• Picking, loading and delivering products to customers via Eurocell's 3.5 tonne flatbed trucks and LWB vans.
• Responsible for route planning, safe driving and keeping the Company vehicle clean.
• Supporting the Branch Manager with actions and activities on time, in full.
• Compliance with Health and Safety, company policies and procedures.
• Ensure excellence in customer service, operational standards and Branch sales targets are achieved.
• Support the delivery of sales targets whilst developing and maintaining positive customer relationships.
• Assist with the delivery of branch operations.
• Provide support and assistance to Branch colleagues as required.
• Maintain branch standards – including warehouse and stock management, front of house cleanliness and point of sale.

Qualifications

• Passion and energy to deliver exceptional customer service and achieve business targets.
• A hands‑on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers.
• A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy.
• Good organisational skills, with ability to prioritise and use own initiative.
• Confident IT user, with experience of MS Office and industry standard software eg SAP.
• A full and valid driving license is essential, and a FLT licence could be a distinct advantage.
• Previous branch stock take experience could be a distinct advantage.
• Comfortable to work in a small team and on occasion, alone.
• Experience within a similar role ideally in a trade / builders merchant / retail, glazing or uPVC environment could be a distinct advantage.

Hours & Salary

HGV Class 1 Driver Salary : £32,450.27 per Annum plus Veolia benefits. Hours – 40 hours per week, Monday to Friday 06:30am-16:00pm, Location: Solihull. Contract B92 0DY.

Salary: £27,936 basic salary per year. Pro‑Rata BONUS/OTE: Realistic total earning potential of up to £31,536 per year.

Benefits

• Healthcare Cash Plan.
• 3x Salary Life Assurance.
• High Street Discounts.
• Staff Discount.
• Christmas shutdown period.
• Occasional Saturdays on a rota basis.
• No opening on Sundays.
• Free Healthcare plan for all employees.
• Exceptional monthly Branch Bonus.
• Industry leading induction and training programmes.
• Excellent opportunities to grow with us, and progress your career.
• 25 days holiday, plus statutory holidays – normally 33 days in total each year.
• Enhanced Maternity and Paternity benefit.
• Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown.
• Option to join the Eurocell Share Save Scheme at discounted rates.
• Company Pension Plan.
• Employee discount on Eurocell products.
• Discounts across many well‑known online and high street retailers.
• A blend of training, including e‑learning and on the job training.
• Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice.
• Colleague Referral Programme – we pay you for successfully referring people to join our team.