Trade Counter Assistant

Rubicon Recruitment Agency; Poole; On-site; GBP 18,000 - 30,000; Full time

Benefits offered by this job

Ongoing training

Supportive line manager

Varied role

Opportunity to contribute improvements

Job summary

Rubicon Recruitment Agency is looking for a Trade Counter Assistant in Poole. You will be the friendly face handling orders, invoicing and customer contact from initial enquiry to final delivery.

The role blends customer service with order processing in a steady, permanent position where reliability and attention to detail are valued.

Qualifications

• Previous experience in a trade counter or customer-facing sales/order processing role.
• Confidence with order entry, invoicing and keeping accurate records.
• Friendly, patient approach to dealing with customers and contractors.
• Strong attention to detail and pride in getting things right first time.
• Experience in construction, building supplies or trade merchant environments is advantageous.

Responsibilities

• Process sales and purchase orders accurately through the company's system.
• Serve customers face to face, by phone and by email, building lasting relationships.
• Keep contractors and customers updated on order progress.
• Resolve queries and complaints promptly with a calm, helpful approach.
• Raise invoices, support credit control and keep databases up to date.

Skills

Customer service

Order processing

Invoicing

Data accuracy

Attention to detail

People skills

Job description

Earn up to £30,000 a year as a Trade Counter Assistant in Poole, the trusted, friendly face customers rely on.
From the first phone call to the finished invoice, you'll make sure every order is handled with care and accuracy.
This is a steady, permanent role where your reliability and people skills are genuinely valued.

As a Trade Counter Assistant, you will benefit from:

• Ongoing training to develop your skills and confidence
• A supportive line manager and clear, consistent expectations
• A varied role combining customer contact with order and invoicing work
• The chance to share ideas and help shape how things improve

As a Trade Counter Assistant, your responsibilities will include:

• Processing sales and purchase orders accurately through the company's system
• Serving customers face to face, by phone and by email, building lasting relationships
• Keeping contractors and customers updated on the progress of their orders
• Resolving queries and complaints promptly, with a calm and helpful approach
• Raising invoices, supporting credit control and keeping databases up to date

As a Trade Counter Assistant, your experience will include:

• Previous experience on a trade counter or in a customer-facing sales or order processing role
• Confidence with order entry, invoicing and keeping accurate records
• A friendly, patient approach to dealing with customers and contractors
• Strong attention to detail, with pride in getting things right first time
• Experience in construction, building supplies or trade merchant environments would be an advantage

If you're looking for a Trade Counter Assistant role where you can settle in, build great customer relationships and know your work makes a real difference, this could be the perfect fit.

While Rubicon uses AI to help speed up processes across the business, every application is reviewed by a human to ensure the right decision is made.