Trade Counter Sales Assistant

i2i Recruitment Limited; Cheltenham; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Supportive team environment

Career development

Training & knowledge

Dynamic retail environment

Job summary

i2i Recruitment Limited is seeking a customer-focused sales/order setter at a busy builders merchant. You will develop relationships with plumbing & heating customers, provide product advice, quotes, and process orders while promoting related products.

Join a friendly team with regular hours, Monday to Friday and alternate Saturdays, offering career development and ongoing training within the trade sector.

Qualifications

• Experience in plumbing, heating, or builders merchant environment.
• Good product knowledge within plumbing & heating.
• Strong customer service skills.
• Ability to handle face-to-face and telephone enquiries.
• Accurate order processing and quotation skills.
• Reliable and professional attitude.
• Nice to have: previous sales experience in trade supplies.

Responsibilities

• Developing and maintaining strong relationships with plumbing & heating customers.
• Providing product advice, quotations, and processing customer orders.
• Promoting complementary products and increasing sales opportunities.
• Handling trade counter transactions and supporting loading/unloading goods.
• Ensuring a professional, friendly service at all times.
• Assisting with branch operations and supporting colleagues during busy periods.
• Monitoring competitor activity and supporting branch sales initiatives.

Skills

Customer service

Face-to-face enquiries

Quotation skills

Order processing

Product knowledge

Job description

WHAT'S IN IT FOR YOU?

• Join a busy, reputable builders merchant with a friendly team environment
• Opportunity to develop your sales and customer service skills in plumbing & heating
• Supportive management committed to your growth
• Regular working hours, Monday to Friday with every other Saturday
• Potential to build a long-term career within the trade sector

MUST HAVE'S

• Experience in plumbing, heating, or builders merchant environment
• Good product knowledge within plumbing & heating
• Strong customer service skills
• Ability to handle face-to-face and telephone enquiries
• Accurate order processing and quotation skills
• Reliable and professional attitude

NICE TO HAVE'S

• Previous sales experience in trade supplies
• Knowledge of supplier liaison for pricing and product info
• Experience in stock preparation or goods loading/unloading
• Team-oriented approach and willingness to support colleagues

SO, WHAT WILL YOU BE DOING?

• Developing and maintaining strong relationships with plumbing & heating customers
• Providing product advice, quotations, and processing customer orders
• Promoting complementary products and increasing sales opportunities
• Handling trade counter transactions and supporting loading/unloading goods
• Ensuring a professional, friendly service at all times
• Assisting with branch operations and supporting colleagues during busy periods
• Monitoring competitor activity and supporting branch sales initiatives

HELPFUL EXTRAS

• Supportive team environment
• Opportunities for career development within the branch
• Ongoing training and product knowledge enhancement
• Engagement in a dynamic retail environment

Our mission of 'Making Recruitment Personal' also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion.

We strive to personally connect with each applicant, but due to the number of applications we receive, this is not always possible. We will still aim to update you on your application, regardless of if it's successful.