Trade Counter Assistant

Simon Acres Group; Greater London; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Generous Bonus

Career development

Pension scheme + 23 days holiday

Employee discounts

Job summary

Simon Acres Group is seeking a friendly, customer-focused Trade Counter Sales Assistant in North London to join a well-established merchant team. You will deliver excellent service, handle sales transactions and support fast-paced daily operations.

The role stresses relationship building with customers, promoting products and handling inquiries via phone and email, with a generous bonus structure and clear career progression opportunities.

Qualifications

• Previous merchant environment experience preferred.
• Strong customer service and communication skills.
• Basic knowledge of plumbing and heating products advantageous.
• Excellent organisational skills and attention to detail.
• A proactive approach and ability to thrive in a fast-paced setting.

Responsibilities

• Provide excellent customer service, assisting customers with product selection and inquiries.
• Accurately process sales transactions and manage account-related queries.
• Build and maintain strong customer relationships to encourage repeat business.
• Promote new products, special offers, and seasonal promotions.
• Handle telephone and email inquiries promptly and professionally.

Job description

Trade Counter Sales Assistant

Location: North London

Salary: £30,000 - £35,000 DOE + Bonus

Employment Type: Full-time

Job Overview

We are seeking an enthusiastic and customer-focused individual to join a well-established merchant team in North London as a Trade Counter Sales Assistant. This role focuses on delivering exceptional customer service and providing essential administrative support in a dynamic, fast-paced environment.

Key Responsibilities

• Provide excellent customer service, assisting customers with product selection and inquiries.
• Accurately process sales transactions and manage account-related queries.
• Build and maintain strong customer relationships to encourage repeat business.
• Promote new products, special offers, and seasonal promotions.
• Handle telephone and email inquiries promptly and professionally.

Candidate Requirements

• Previous experience in a merchant environment is preferred.
• Strong customer service and communication skills.
• Basic knowledge of plumbing and heating products is advantageous.
• Excellent organisational skills and attention to detail.
• A proactive approach and ability to thrive in a fast-paced setting.

Benefits

• Generous Bonus
• Opportunities for career development and progression.
• Supportive and collaborative work environment.
• Pension Scheme and 23 days holiday.
• Employee discounts on products and services.
• Financially secure business with excellent staff retention and reputation.