Trade Counter Assistant

hireful; Bradford; On-site; GBP 24,000 - 27,000; Full time

Benefits offered by this job

20 days holiday incl BH, rising with/

25+ days holiday with service

Employee rewards scheme

Employee Assistance Programme

Retail discounts

Cycle to Work Scheme

Ongoing training and development

Pension scheme and life assurance

Job summary

hireful in Bradford is seeking a Trade Counter Assistant to provide day-to-day support across the trade counter and branch, ensuring customer requests are fulfilled and satisfaction remains high.

You will handle enquiries by phone and email, process orders with the warehouse team, and assist with stock control. A full UK driving licence is essential for occasional local deliveries and weekend cover on a five-week rota.

Responsibilities

• Providing day-to-day support across the trade counter and branch, working as part of a reliable, team-focused environment
• Handling customer enquiries by phone and email, using clear and confident communication skills
• Preparing picking slips and working closely with the warehouse team to process orders accurately and efficiently, with strong attention to detail
• Serving customers at the trade counter, processing orders, handling warranty returns, supplying parts and helping to maintain accurate stock levels
• Supporting occasional local deliveries when required, so a full valid UK driving licence is essential for this role
• The call out requirement is rare but does require your availability over the weekend and bank holidays if it falls on those days. This is on a 5 week rota basis and a bonus is payable for each callout. A FLT licence would be also be advantageous but not essential as training will be provided. A driving licence is essential.

Job description

Looking for a hands-on role where you can put your customer service skills to work in a fast-paced trade retail environment? If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information.

Working for this well-established distributor as a Trade Counter Assistant, you’ll provide day-day support across the trade counter and branch, ensuring customer requests are fulfilled and satisfaction is kept high.

What's on offer?

• A salary of up to £27,000 rising after probation
• 20 days holiday including Bank Holidays, increasing to 25 plus BH with service
• Employee rewards scheme with perks such as late starts, early finishes and lunch on the company
• Employee Assistance Programme with wellbeing support and confidential counselling
• Retail discounts across major high street brands, hospitality and leisure providers and Cycle to Work Scheme
• Ongoing training and development opportunities across UK and Ireland branches
• Pension scheme and life assurance

Located in Bradford, West Yorkshire and commutable from Dewsbury, Batley, Birkenshaw, Birstall, Shipley, Leeds and Wakefield this is a full time, permanent role with a growing nationwide business that values teamwork, reliability and delivering great service every day.

What will you be doing in a typical day?

• Providing day-to-day support across the trade counter and branch, working as part of a reliable, team-focused environment
• Handling customer enquiries by phone and email, using clear and confident communication skills
• Preparing picking slips and working closely with the warehouse team to process orders accurately and efficiently, with strong attention to detail
• Serving customers at the trade counter, processing orders , handling warranty returns , supplying parts and helping to maintain accurate stock levels
• Supporting occasional local deliveries when required, so a full valid UK driving licence is essential for this role.
• The call out requirement is rare but does require your availability over the weekend and bank holidays if it falls on those days. This is on a 5 week rota basis and a bonus is payable for each callout. A FLT licence would be also be advantageous but not essential as training will be provided. A driving licence is essential.

If you're looking for a secure role within a respected, friendly organisation where you can make an immediate impact.