Trade Counter Assistant

Path Recruitment Ltd; Ampthill; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Permanent position

Career progression

In-house training

Development and support

20 days holiday + bank holidays

Job summary

Path Recruitment Ltd is recruiting for a Trade Counter Assistant based near Ampthill. The role involves scheduling engineers' diaries, admin support and handling customer enquiries by phone or email.

You will promote products and parts and assist with stock movement, with a strong focus on delivering excellent customer service. The position offers a permanent contract, in-house training, ongoing development, and clear opportunities for career progression.

Qualifications

• Previous experience as a Trade Counter Assistant or similar roles such as service coordinator/administrator/workshop scheduler.
• Full UK driving licence would be ideal.
• Experience managing engineer workloads and providing technical support to customers.

Responsibilities

• Schedule engineers' diaries and provide administrative support.
• Handle customer enquiries by phone or email and deliver excellent service.
• Promote and upsell products and parts to customers.
• Assist with stock movement (involving heavy lifting).
• Provide high quality customer service across all interactions.

Skills

Customer service

Admin support

Upselling

Stock management

Job description

Trade Counter Assistant

Are you looking for a role where you have the opportunity to progress your career further? Then this could be the role for you. We are recruiting for a Trade Counter Assistant to be based near Ampthill. You will be joining an established UK-based business, that has built a strong reputation within the heavy equipment and construction industry, evolving from its engineering and machinery roots into a specialist equipment hire provider. Today, it offers a high-quality fleet of premium machinery to customers across a range of sectors, supported by extensive industry experience and a strong commitment to service.

Benefits of the Trade Counter Assistant:

• Basic salary £32,000 negotiable
• Monday to Friday 8am - 5pm
• 20 days holiday plus bank holidays
• On going development and support
• Permanent position
• Opportunity for career progression
• Provide in house training

Job Role:

• As the Trade Counter Assistant you will be scheduling engineers diaries, as well as providing any administrative support.
• You will be dealing with customer enquiries either through the phone or by email.
• Promoting and upselling of products/parts to customers.
• Assisting with stock movement (can involve heavy lifting)
• Providing excellent customer service for all customers

Previous Experience:

You will have previous experience as a Trade Counter Assistant, service coordinator, service controller, service planner, or service administrator, workshop controller, or workshop scheduler. It would be ideal if you held a Full UK driving license. You will have previously worked within a busy, fast paced environment. It would be ideal if you had previous experience managing a team of engineers workloads, providing technical support to customers.