Trade Counter Assistant

Wolseley Group; Plymouth; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Annual leave

Pension scheme

Bonus potential

Healthcare access

Job summary

Plumb Parts, part of the Wolseley Group, in Plymouth, is looking for a Trade Counter Assistant to help customers at the trade counter with product advice and to drive sales. The role includes handling calls and emails and supporting in the warehouse with order picking and packing.

The position is full-time, 40 hours per week, with shifts 07:30–16:30 or 08:00–17:00 and a 1-hour break. Benefits include annual leave, a matched pension up to 9%, potential bonuses, and healthcare access.

Qualifications

• Industry or merchant experience is advantageous.
• Proven experience in sales or customer service role.
• Excellent communication skills and confidence in customer interactions.
• Dependable team player, prepared to support in all areas of the branch with a strong work ethic.
• Eagerness to learn, with a positive and enthusiastic attitude.

Responsibilities

• Assisting customers on the trade counter by understanding their specific needs and providing product advice and recommendations.
• Proactively engaging with both new and existing customers to maximise sales opportunities and build strong customer relationships.
• Handling customer phone calls and emails with a positive and proactive approach, building strong relationships and ensuring exceptional customer service.
• Carrying out general warehouse duties, including picking and packing orders.

Job description

Salary:

Competitive Salary + Bonus + Excellent Benefits

Trade Counter Assistant - Plymouth - Plumb Parts

So, who are we? We are Plumb Parts, part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.

Also, did we mention? In addition to the competitive salary, there are also benefits on tap – including Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts.

We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!

As a Trade Counter Assistant based in Plymouth you’ll be responsible for:

• Assisting customers on the trade counter by understanding their specific needs and providing product advice and recommendations.
• Proactively engaging with both new and existing customers to maximise sales opportunities and build strong customer relationships.
• Handling customer phone calls and emails with a positive and proactive approach, building strong relationships and ensuring exceptional customer service.
• Carrying out general warehouse duties, including picking and packing customer orders and unpacking stock to be booked in on our system and put away in the warehouse.

This is a full-time, permanent role working 40 hours per week Monday to Friday 07:30am - 16:30pm or 08:00am - 17:00 with 1hrs break. No Weekend work required.

And here’s what we’d like you to have:

• Industry or merchant experience is advantageous.
• Proven experience in sales or customer service role.
• Excellent communication skills and confidence in customer interactions.
• Dependable team player, prepared to support in all areas of the branch with a strong work ethic.
• Eagerness to learn, with a positive and enthusiastic attitude.