Trade Counter Assistant

ITS Construction Professionals South LTD; Guildford; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Bonus schemes

Benefits package

Job summary

ITS Building People are recruiting a Trade Counter Assistant for a well-established plant and tool hire business in Guildford. You will help run the depot day-to-day, manage hires and returns, support sales activity and provide excellent customer service.

Working hours are Monday to Friday, 7am to 5pm. A background in construction or knowledge of plant and tools is desirable but not essential, with proven experience in hire operations a plus.

Qualifications

• Experience in hire operations, trade counter or customer-facing role.
• Background in construction or knowledge of plant and tools desirable.
• Proven experience selling products and services directly to end users.
• Strong planning and time management skills.
• Confident to work independently and use initiative.

Responsibilities

• Assisting with day-to-day depot hire operations to ensure an efficient and professional service.
• Managing local hire fleet stock levels and working with internal teams to maximise equipment availability.
• Reviewing and auditing hire contracts to maintain accuracy and quality standards.
• Overseeing new hire contracts and off-hire activity within the depot.
• Handling customer enquiries and supporting the smooth running of trade counter operations.
• Working with the central logistics team to coordinate transport requirements.
• Supporting re-hire allocations and prioritising customer requirements.
• Developing existing and new customer accounts through sales activity.
• Supporting the achievement of sales growth targets across products and services.
• Building strong customer relationships and maintaining a high standard of service delivery.

Skills

Organisational skills

Communication skills

Sales experience

IT skills

Business development

Job description

Job Type: Permanent
Start Date: Immediate
Industry: Construction / Plant & Tool Hire
Location: Guildford, Surrey
Salary & Package: £32,000 per annum plus bonus schemes and benefits

The Role & About the Client

ITS Building People are currently recruiting for a Trade Counter Assistant on behalf of a well-established business within the plant and tool hire industry. This is an excellent opportunity to join a growing business with exciting expansion plans. The successful candidate will play a key role in the day-to-day running of the depot, working across trade counter operations, hire coordination and customer service to ensure a smooth and efficient service.

The role will involve managing equipment hires and returns, maintaining fleet availability, handling customer enquiries and supporting sales growth. A background in construction or knowledge of plant and tools would be desirable but is not essential. Previous experience in a similar hire operations role would be advantageous.

Working hours are Monday to Friday, 7am to 5pm.

Key Responsibilities Include, But Are Not Limited To:

• Assisting with day-to-day depot hire operations to ensure an efficient and professional service.
• Managing local hire fleet stock levels and working with internal teams to maximise equipment availability.
• Reviewing and auditing hire contracts to maintain accuracy and quality standards.
• Overseeing new hire contracts and off-hire activity within the depot.
• Handling customer enquiries and supporting the smooth running of trade counter operations.
• Working with the central logistics team to coordinate transport requirements.
• Supporting re-hire allocations and prioritising customer requirements.
• Managing incoming calls and sales enquiries from internal and external customers.
• Identifying new business opportunities and working with local and regional teams to secure new customers.
• Developing existing and new customer accounts through sales activity.
• Supporting the achievement of sales growth targets across products and services.
• Building strong customer relationships and maintaining a high standard of service delivery.

The Ideal Candidate Will Have:

• Previous experience in a similar hire operations, trade counter or customer-facing role would be advantageous.
• A background in construction or knowledge of plant and tools would be desirable but is not essential.
• Proven experience selling products and services directly to end users.
• Strong organisational and communication skills.
• The ability to build and maintain strong customer relationships.
• Confidence to work independently and use their own initiative.
• Good planning, preparation and time management skills.
• Strong negotiation skills and the ability to work under pressure.
• A flexible approach to work and the ability to adapt to business requirements.
• Competent IT skills.
• A proactive approach to sales and business development.
• A commitment to personal development and high standards of integrity.

Equal Opportunities

ITS Building People is an equal opportunities employer. We welcome applications from all suitably qualified individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. All applications will be treated in the strictest confidence